Sr Manager 24K Customer Technical Services - Onsite

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The PW1500G / PW1900G/ PW800 Customer Technical Service (CTS) department is seeking an individual to join our team of highly skilled engineers in East Hartford CT. Our focus is to manage and resolve technical issues for PW1500G / PW1900G/ PW800 hot section hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&Cs) In-Flight-Shut-Down (IFSD) rate reduction of maintenance burden etc.

The successful candidate will lead a team of CTS hardware engineers to resolve current and emerging customer technical issues and direct the technical communications with airlines and overhaul shops.

What You Will Do:

• Manage the performance and development of a team of hardware engineers who are responsible for the Diffuser/Combustor High Pressure Turbine (HPT) Turbine Intermediated Case (TIC) and specific engine externals
• Coordinate and collaborate with the Program Office Customer Field Directors (CFDs) Component Integrated Product Teams (CIPTs) regulatory authorities technical publications field service representatives Customer Service Managers and program partners to assess plan and implement technical and logistic fleet management solutions.
• Support safety risk assessment and execute field actions assigned by Safety Review Board.
• Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.
• Approve the release of technical communications / Service Bulletins and other documents such as Engineering Changes Engineering Authorizations and Technical Data Packages.
• Coordinate data development with the PW800 program and in-service engineering teams
• Assist in MRO and On-wing cost and maintenance burden reductions tasks.
• Support customer meetings calls and conferences by creating and delivering presented material.
• Up to 10% travel

Qualifications We Must Have:

• Bachelors degree in Science Technology Engineering or Mathematics (STEM)
• 10 years of experience in engineering or aerospace with a bachelors degree or 7 years with an advanced degree
• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract

Qualifications We Prefer:

• Working knowledge of PW1500G / PW1900G hot section hardware
• Supervision/leadership of a team of professional employees
• Demonstrated leadership in engineering continuous improvement.
• Strong communication interpersonal time management and organizational skills.
• Direct knowledge and experience dealing with commercial airline customers & MROs.

What We Offer

• Benefits
• Relocation Eligibility

Learn More and Apply Now!

What is my role type

In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

The salary range for this role is 124000 USD - 250000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms