Customer Service Attendant I or II - Tonsler Recreation Center

• Customer Service Attendant I: $16.50 an hour
• Customer Service Attendant II: $18.50 an hour

The Tonsler Park Recreation Center is anticipating the need to fill the following days and times (subject to changes depending on operational need). The selected individual(s) may be asked to work one or more of these times or fill in as needed:
Monday - Friday:

• 12:00 PM 4:00 PM
• 4:00 PM 8:00 PM

Saturdays:

• 12:00 PM 6:00 PM

Occasional holidays as needed.

Customer Services Attendant I Responsibilities and Duties:

• Communicates effectively professionally courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs services and their benefits;
• Supervises and ensures safety of program areas patrons and other staff as needed;
• May be assigned to lead or supervise a program class event fitness area or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations
• Assists with the implementation of programs classes events and activities which may include the following duties:
  • Distributes collects inspects and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier operating cash register handling financial transactions and processing receipts in person phone or with online customers if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures if determined appropriate by supervisor;
• May perform administrative tasks completion of enrollment forms tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

• Communicates effectively professionally courteously and thoroughly with the highest regard to the customer.
• Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.
• Provides information to the public regarding recreation activities and benefits of participation.
• Assists with the planning organization preparation and implementation of recreation-related programming and/or facility operations.
• Assists in the registration of participants in recreation programs.
• Assists in providing the safe operation and security of recreation centers fields courts parks and programming sites through daily inspections of the site and equipment reporting needed repairs to management.
• Assists in the scheduling of games meets and events.
• Supervises the conduct of participants during recreation programming and facility sites.
• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.
• Responsible for all policy and procedures associated with facility park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier operating register and processing receipts in person by phone or with online customer.
• Trains part-time volunteer or student assistants instructors game officials and others with regard to City and departmental policies and games and class standards and rules.
• Responsible for the oversight of custodial functions throughout the assigned location up to and including performing basic custodial tasks when needed.
• Inventories maintains and stores recreation equipment materials and supplies requisitions- required material equipment and supplies.
• Responds effectively to emergencies within the assigned facility or during assigned program.
• Prepares and submits incident and accident reports to immediate supervisor for documentation.
• Evaluates program and facility staff as assigned.
• Depending upon assignment may provide inclusion support to individuals with disabilities within a general recreation setting.
• Performs related tasks as required.

Customer Service Attendant I Minimum Qualifications:

• Minimum Age: 18
• Any combination of education and experience equivalent to a high school diploma.
• Minimum of three (3) months of experience in a recreation or similar environment as a recreation/activity assistantORthree (3) months of experience as a cashier using a computer system.
• Must be able to work flexible schedule including early mornings weeknights weekends and holidays.
• Knowledge Skills and Abilities:Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

• Minimum age: 21
• Any combination of education and experience equivalent to a high school diploma.
• Minimum of six (6) months of professional experience with facility management adaptive recreation programs athletics or other recreational environments.
• Must be able to work flexible schedule including early mornings weeknights weekends and holidays.
• Depending upon position may require three (3) months of supervisory experience.
• Additional coursework in athletics recreation fitness and wellness or related field preferred.
• Knowledge Skills and Abilities: Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical requirements of this position as outlined by the Department of Labor:MEDIUM:work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends nights holidays stand-by/on-call and/or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment reasonable suspicion post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment a majority of time spent in this position involves outside work which may involve extreme temperatures extreme brightness chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by federal state or local laws. The City is dedicated to this with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at or .

The City of Charlottesville conducts job related background checks reference checks and pre-employment drug tests in accordance with federal state and local law of applicants who reach the final stages of the employment selection Citys policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law and it continues to be a violation of the US Department of Transportation regulations and the Citys policy prohibiting employees from testing positive for marijuana.