Front Desk Executive
Front Desk Executive
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Job Description
JOB TITLE:
Front Desk Executive
DEPARTMENT
Administration
LOCATION
Podar International School Nagpur Koradi(Godhani)
REPORTING TO
Administrative Reporting - Principal
Functional Reporting - General Manager (Administration) keeping AO in loop
PURPOSE OF JOB
To serve visitors by greeting welcoming and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.
KEY RESPONSIBILITIES:
To be the first point of contact in the premises for parents and others.
During admission cycle from Oct to May depending on respective state priority to be given for follow up counselling of parents and conversion of inquiries to admissions over all other things.
Handling phone calls in a pleasant informed manner for the purpose of providing information and creating a good image of the Podar International School as a Premium Brand.
Managing the telephone message system
Greeting the visitors to the school in a pleasant manner.
Proactively responding to the inquiries for the purpose of referrals and directions as required
Forwarding requests for information and messages to the appropriate individuals
To contact parents for communicating messages of emergency.
Maintaining sorting and distributing letters/couriers/post for school
To provide admission kits to the students/parents.
To work on the leads that are captured in CRM and successfully counsel the prospective parent to take admission in Podar International School
Generate reports from CRM and discuss the same with principal every fortnight during the admission period.
To maintain record of admission kits provided and pass on the same to school and management authorities as per instruction.
To get training and upgrade knowledge on the use of CRM from the respective Team Leader at HO.
Perform other duties and responsibilities as assigned.
To Assist the Admin office of school as & when required and as instructed by Authorities.
Other allied work.
Providing student and staff attendance support to the school
Receiving and sorting incoming mail for delivery to appropriate staff Recording stamping and posting outgoing mail
SKILLS:
Proven work experience as a Receptionist Front Office Representative or similar role.
Hands-on experience with office equipment (e.g. EPABX IT and printers).
Professional attitude and appearance
Solid written and verbal communication skills.
Outstanding soft skills
Ability to be resourceful and proactive when issues arise
Multitasking and time-management skills with the ability to prioritize tasks.
Customer service attitude
Security consciousness
KEY CUSTOMERS:
Internal/External
External
Visitors
Parents
Internal
School
Employees
Marketing Department
Required Experience:
Junior IC
Employment Type
Full-Time
