Business Solution Consultant
Business Solution Consultant
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Job Description
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
AppDirect is looking for a talented yet humble individual who is smart passionate and wants to drive disruption in the IT industry. As a Business Solution Consultant within our Provider Services Team you will develop relationships with our partners by consulting on digital transformation strategies and solutions with senior level contacts to assist in their go to market strategies customizations integrations and launches of Marketplaces and Products. You will effectively collaborate cross-functionally to deliver end-to-end commerce solutions that help our complex enterprise and strategic partners succeed in the digital economy.
The Digital Transformation Services team is at the heart of AppDirect. Under the Customer Success Organization we help drive our customers technical success. We provide world-class relationship management and consultation to the companies we partner with to launch new marketplaces; on-board independent software vendors (ISVs); integrate seamlessly with billing identity CRM and other systems; as well as providing custom software solutions to make our customers uniquely successful. The Digital Transformation Services team offers our customer the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst. We have impressive members on this team who have a strong customer-first culture.
What youll do and how youll have an impact
- Understand and define customer business processes and present opportunities for optimisation and use of the Marketplace functionality;
- Serve as a platform functional expert to drive optimal use and maximize effectiveness and adoption from AppDirect customers;
- Drive business and engagement through building relationships with customer key stakeholders surfacing opportunities and driving those opportunities through to delivery;
- Business requirements gathering - gather the full scope of a new feature function or integration to be built from the customer; push the customer beyond what they know they need to understand their business problem and help them define their current and future requirements around the forthcoming solution;
- Facilitate workshops i.e. QTRs discovery sessions etc.;
- Work with AppDirect Solution Architects to design the solution that best meets the customers needs;
- Lead the hands-on building of the solution leveraging AppDirect platform;
- Ability to understand partners migration needs and proactively plan and manage migrations;
- Support clients through go-live process and play a key role in promoting solution adoption.
What were looking for
- Bachelors Degree in Computer Science or related field or equivalent work experience;
- A minimum of 5 years of hands-on experience as a Business Analyst and/or Functional Analyst in the IT space;
- Experience with general consulting skills that include team facilitation business case development strong business analysis skills process mapping and business process redesigning;
- Systems implementation skills: requirements/process analysis conceptual and detailed design configuration testing training change management and support;
- Proficient in API SQL XML JSON;
- Basic understanding of AWS systems;
- Strong business acumen;
- Superior customer service orientation and relationship management with organizational partners prospects and clients;
- Strong communication and interpersonal skills;
- Excellent written and verbal communication skills in English with the ability to effectively communicate complex technical concepts to non-technical stakeholders;
- Thrives and executes well in a fast-paced dynamic environment.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
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