Manager, Technical Services
Manager, Technical Services
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Were looking for an experienced Manager Technical Services to join our Professional Services team here at Workato. If youre someone who loves combining strategic thinking with meaningful customer impact and you thrive in a collaborative fast-moving environment this role might be for you.
If that sounds like you wed love to meet you. Come help us build something greattogether.
In this role you will be responsible to:
- Lead and manage the Americas West Technical Services team ensuring alignment with global Professional Services objectives.
- Drive customer success by overseeing onboarding SOW delivery support packages and strategic services throughout the customer journey.
- Maximize team productivity by managing resource allocation utilization and compliance with standard operating procedures.
- Develop and coach team members through goal setting performance management and continuous enablement by aligning with our standard Technical Services career framework.
- Recruit and grow talent supporting hiring onboarding and career development to build a high-performing and accountable team.
- Coach team members on becoming trusted advisors to customers and partners helping them advance their automation and integration roadmaps.
- Represent Technical Services in customer strategy sessions QBRs internal planning and company-wide events.
- Manage customer escalations and partner cross-functionally with Account Management Sales and Product & Engineering to support expansion resolve escalations and influence roadmap development.
- Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma providing regular updates to leadership.
- Contribute to services offerings by helping define packages enabling cross-functional teams and assisting Sales with preparing customers for the onboarding phase.
- Develop deep expertise in Workatos proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology.
- Champion cross-functional collaboration attending leadership planning sessions company events and contributing to internal strategy and enablement.
Requirements
- Required
- 5 years of leadership experience managing technical delivery teams within a software company strategic consulting firm or large-scale systems integrator.
- 5 years of hands-on consulting experience in solution design and implementation including integration throughout the delivery lifecycle.
- 2 years of project or program management experience including overseeing scope timelines and stakeholder engagement.
- 2 years managing global distributed teams across multiple time zones and work schedules.
- Strong understanding of integrations and systems design principles with the ability to architect scalable reliable solutions.
- Deep knowledge of technology and industry trends especially in integration automation and emerging agentic technologies.
- Familiarity with modern programming languages (e.g. Python Java) and strong understanding of RESTful APIs and API development.
- Hands-on experience with leading iPaaS platforms such as Workato TIBCO Dell Boomi MuleSoft webMethods or Oracle Integration Suite.
- Comprehensive understanding of the SDLC and experience supporting troubleshooting and optimizing end-to-end integration solutions.
- Demonstrated ability to scale and grow technical teams with a track record of meeting and exceeding performance targets.
- Strong resource management and prioritization skills with the ability to balance workload across competing priorities.
- Excellent communication skills both verbal and written with the ability to distill technical topics for non-technical audiences and deliver professional presentations.
- Proactive and self-motivated able to work independently in a distributed team environment and take ownership of complex challenges.
- Willingness to travel up to 25%.
Preferred
- Experience in iPaaS sales or pre-sales technical advisory roles.
- Prior work experience in a start-up or high-growth environment.
- PMP or Scrum certification (or equivalent project delivery credentials).
- High-level knowledge of enterprise applications such as Salesforce NetSuite Workday ServiceNow SAP Oracle EBS or common databases.
- Experience working with enterprise business accounts and navigating complex stakeholder environments.
- Familiarity with OEM or embedded SaaS models is a plus.
- Proven commitment to continuous learning particularly in emerging technologies and integration platforms.
- Demonstrated success in driving software expansion through impactful professional services engagements.
Required Experience:
Manager
Employment Type
Full Time
