Vibee - Seasonal Fan Experience Concierge Coordinator
Vibee - Seasonal Fan Experience Concierge Coordinator
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Job Description
Job Summary:
WHO ARE YOU
Do you enjoy live events Do you excel in fast paced creative environments Then youre in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you Read on
WHO ARE WE
Vibee is a global destination experiences company providing exclusive hotel & ticket packages to the best music festivals concerts and destinations worldwide.
We connect global travelers & music fans to curated Vibee destination experiences as well as events from our exclusive partners like Live Nation Insomniac Events C3 and more.
This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz!
THE ROLE
Vibee is seeking a highly motivated and proactive Fan Experience Seasonal Coordinator to join the Fan Experience Team.This position will greet and answer questions in person from guests answer inbound phone calls voicemails emails and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting all while providing exceptional service and working towards a goal of one contact resolution. This is ahybrid in person /remote positionand requires the use of a computer. Employee will work a maximum of 30 hours per week on a flexible schedule subject to employees availability. This position reports to theConcierge Management.
RESPONSIBILITIES
Resolve high volume customer queries in an efficient and timely manner
Provide the highest level and quality of customer service at all times ensuring customer confidence
Utilize verbal electronic paper and other means of communication with customers and make suggestions for the improvement of communication systems
Maintain a calm positive and professional attitude and demeanor when dealing with guests having situations and issues
Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
Adhere to all company and departmental processes procedures and policies
Other projects and tasks as needed if available and willing
QUALIFICATIONS
High School Diploma or equivalent and a Bachelors degree is considered a bonus
2 years of phone and email experience in hospitality live events ticketing or a related customer service industry
Experience using Microsoft Office and G-Suite programs
Must be able to perform in a fast-paced multiple-demand work environment
Excellent oral and written communications and organizational skills
Must have problem solving skills active listening skills and be able to multitask
Exceptional customer service and organizational skills
Demonstrated ability to build and foster relationships both internally and externally and work in a team environment.
Proven to perform well under pressure; managing multiple priorities simultaneously
A positive winning approach incorporating integrity confidentiality and discretion
Ability to work evenings & weekends on a flexible schedule
Strong technical skills in Microsoft Excel and Word as well as Google Docs and Sheets
Must be an active problem solver instilled with a sense of urgency for projects large and small
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship byVibeefor a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.
Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Insomniac also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Insomniacrecruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.
Required Experience:
IC
Employment Type
Part-Time
