Client Service Technician (30429)
Client Service Technician (30429)
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1 Vacancy
Job Description
Qualifications for this Career Opportunity
- Knowledge of general office work and principles and practices of customer service.
- General knowledge of public assistance programs.
- Excellent written and verbal communication skills.
- Interpersonal positive minded time management and organizational skills.
- Ability to work in a fast-paced high volume work environment and handle stressful situations.
- Ability to work with the public and maintain professional working relationships with peers supervisors providers and other agency staff.
- Meet minimum qualifications:
- High School diploma or GEDequivalent.
- Two years of job-related work experience in an office receptionist clinic or related area.
- Other combinations of directly related education and work experience maybe considered on a case-by-case basis.
- Preferred experience:Extensive customer service and computer experience that includes data entry and Windows based navigation. Experience working with tribal government entities and/or other organizations of native peoples.
How to Apply
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process contact DPHHS Human Resources listed below.
Additional Information
This position may be eligible for partial teleworkwithin the state of conditions will be provided by the supervisor and must adhere to state policy.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1 2025 and July 1 2026.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance.
The Office of Public Assistance (OPA) administers Temporary Assistance for Needy Families (TANF) Supplemental Nutrition Asst Program (SNAP formerly Food Stamps) Healthy Montana Kids (HMK) and Medicaid for families children aged blind and disabled individuals.
The Client Service Technician serves as the initial contact for the public and providers seeking services from position provides information and assistance toindividuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks human resource councils and public housing.
Why Join DPHHS
Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health safety and well-being and to empower independence. By joining our department you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montanas comprehensive benefits package includes healthcare coverage retirement plans paid vacation sick leave and holidays work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Required Experience:
IC
Employment Type
Full Time
