Support Engineer - CosmosDB
Support Engineer - CosmosDB
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Job Description
Who is Blueprint
We are a technology solutions firm headquartered in Bellevue Washington with a strong presence across the United States. Unified by a shared passion for solving complicated problems our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution powered by the knowledge skills and the expertise of our teams who all have unique perspectives and years of experience across multiple industries. Were bold smart agile and fun.
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
We are looking foraSupport Engineer Cosmos DBto join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.
In this role you join a high-impact support team focused on assisting enterprise customers using a globally distributed NoSQL database platform. This role is ideal for someone who enjoys deep technical problem-solving customer interaction and helping shape the user experience through feedback and continuous improvement. Youll troubleshoot production issues optimize performance and collaborate with internal engineering resources to drive solutions forward.
Responsibilities:
- Deliver exceptional technical support to customers using a distributed NoSQL cloud database service.
- Investigate and resolve issues related to performance data modeling scalability and availability.
- Analyze logs metrics and telemetry to identify root causes and drive solutions.
- Collaborate with internal engineering teams to resolve advanced issues and improve platform reliability.
- Create and maintain technical documentation knowledge articles and reusable guidance content.
- Stay current on product updates best practices and evolving features in the NoSQL and cloud ecosystem.
- Provide clear communication and education to customers ensuring a high-quality support experience.
Qualifications:
- 3 years in technical support software engineering or cloud/database operations.
- Strong foundational knowledge of NoSQL databases and concepts (data modeling partitioning consistency).
- Hands-on experience with at least one NoSQL database (e.g. Cosmos DB MongoDB Cassandra).
- Demonstrated ability to troubleshoot distributed systems or cloud-hosted applications.
- Excellent problem-solving skills and analytical thinking.
- Strong verbal and written communication skills with an ability to explain complex topics clearly.
- Experience working cross-functionally and managing multiple customer issues in parallel.
Preferred Qualifications:
- In-depth expertise with Cosmos DB including its APIs (SQL MongoDB Cassandra Gremlin Table) SDKs and tuning strategies.
- Experience in customer-facing roles such as technical support field engineering or consulting.
- Familiarity with diagnostic tools cloud monitoring and incident response processes.
- Ability to script or automate with PowerShell Python or C#.
- Enthusiasm for cloud technology learning and improving customer outcomes.
Salary Range
Pay ranges vary based on multiple factors includingbut not limited toskill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $50000 to $60000 USD annually with a midpoint of $55000. The final salary/wage and job title for this opening will be determined based on the selected candidates qualifications and experience and may fall outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Hybrid Onsite 2 to 3 days per week.
Employment Type
Full Time
