CashNetUSA Collections Representative (Remote)
CashNetUSA Collections Representative (Remote)
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Salary Not Disclosed
1 Vacancy
Job Description
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time.
This role is entirely remote with a requirement for candidates to reside within a 100-mile radius of South Jordan UT or in the states of IL IN IA MO WI or WY. #BI-Remote #LI-Remote
About the role:
Enova operates multiple consumer lending brands each with distinct offerings and customer criteria. In the role of a Collections Representative you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training your responsibilities will involve reaching out to customers identifying solutions and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.
Responsibilities:
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts negotiate payment plans and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments demonstrating empathy and professionalism
- Maintain effective communication with customers explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions payment arrangements and any other relevant information in Enovas database
Requirements:
- 1 or more years of collections experience
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities adept at setting priorities and managing time effectively
Compensation:
The budgeted hourly rate for this position is $ compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits described in more detailhere.
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday with the choice to work remotely on Mondays and Fridays
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.
Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Unclear Seniority
Employment Type
Full Time
