PM Hotel Front Desk Agent
PM Hotel Front Desk Agent
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Job Description
WEEKEND NIGHTS A MUST!
Also must be able to put your phone down to work.
And one more thing I keep interviewing people who say they are doing multiple tasks at other properties like maintenance or breakfast or housekeeping during their front desk shift. We dont ask our Front Desk staff to do that. This is for a Front Desk position only.
Kana Hotel Groupsmission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the a member of our team you will be expected to contribute your talents and energies to improve the environment and quality of the company as well as the companys services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotels promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities (free breakfast spa fitness center voice mail etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests inquiries or complaints; Offers alternate solution if guests demands cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report form
Ability and flexibility to work various shifts including evenings weekends and holidays
Education/Experience
High School diploma or GED preferred
One year hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout all amenities offered and all procedures & organization.
Knowledge of local geographic area knowledge area businesses & services major highway/street information and community events & attractions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
