Region Director Patient Experience
Region Director Patient Experience
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1 Vacancy
Job Description
Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
Responsibilities
Are you passionate about improving the patient journey CommonSpirit Health is seeking a dynamic and results-oriented Regional Patient Experience Leader to elevate the patient journey across our clinics in California.As a key leader youll champion patient-centered care in our medical practice clinics ensuring consistent high-quality experiences at every touchpoint. Youll collaborate with national and local teams to implement best practices analyze patient feedback and improve patient satisfaction. In this role youll be a vital link between our regional and national patient experience teams ensuring consistent implementation of best practices and driving measurable improvements in patient satisfaction.Join us in building a healthier future for all!
What youll do:
- Lead regional efforts to standardize and improve patient experience across all medical practice clinics.
- Ensure consistent application of CommonSpirit Patient Experience standards.
- Stay current on patient experience trends and integrate this knowledge into improvement strategies.
- Evaluate patient experience performance and provide support to underperforming facilities.
- Mentor local leaders in developing patient experience expertise.
- Collaborate with the national Patient Experience department on strategy planning and implementation.
- Serve as a regional representative on key committees.
- Ensure compliance with patient experience regulations.
- Manage local patient survey operations.
Qualifications
Minimum Requirements:
Education
Bachelors Degree in a health-related business or analytics field required.
Masters Degree strongly preferred.
Experience
A minimum of 7 years experience in the related discipline and 5 years leadership experience within a large complex healthcare environment. Leadership experience should include ability to problem solve and critically think through multifaceted issues relating to patient experience. Experience in a multi-site environment is required.
Certified Patient Experience Professional (CPXP) preferred but not required
- Experience leading programs and improvement initiatives across the care continuum and a multi-site network
- Demonstrated ability to oversee and positively impact operations in a healthcare organization
- Strong knowledge and experience in patient experience processes and survey tool requirements
- Demonstrated understanding of the business and financial considerations of a healthcare organization
- Demonstrated ability to work collaboratively and effectively with a variety of professionals in a healthcare organization
- Demonstrated ability to use advanced reasoning to define problems collect data establish facts draw valid conclusions and design implement and manage appropriate resolutions
Required Experience:
Director
Employment Type
Unclear
