Program Manager - Client Projects

Toshiba Global Commerce Solutions is seeking a Program Manager - Client Projects (PgM). The PgM will be responsible for overseeing the end-to-end delivery of complex client-facing solutions ensuring alignment between customer requirements product strategy and technical execution. This role bridges the gap between customer-facing teams technical teams and executive leadership to deliver high-quality on-time solutions that meet both client and organizational goals. The PgM will drive cross-functional coordination mitigate risks and ensure that projects stay within scope budget and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 30% travel.

Responsibilities:

Program Delivery & Execution:

• Lead the end-to-end execution of client projects ensuring they meet scope schedule and budget requirements.
• Manage risks dependencies milestones and deliverables across multiple projects.
• Oversee the delivery of client-facing technical solutions ensuring they are aligned with business objectives and client needs.

Cross-Functional Alignment & Collaboration:

• Align product requirements and technical architecture into cohesive project plans ensuring smooth collaboration across engineering product and business teams.
• Facilitate communication between technical teams and client stakeholders ensuring clarity and shared understanding of project goals timelines and deliverables.

Technical Oversight & Leadership:

• Provide leadership and guidance to technical project managers (TPMs) and cross-functional teams driving program outcomes and ensuring technical excellence.
• Maintain oversight of quality standards ensuring adherence to SDLC processes engineering best practices and quality checkpoints.
• Drive root cause analysis for defects and lead corrective actions to prevent future issues.

Client Engagement & Satisfaction:

• Engage directly with clients to define project scope gather requirements and set expectations.
• Ensure regular and transparent communication with clients regarding project progress risks and outcomes.
• Proactively address any client concerns and deliver solutions that exceed client expectations.

Process Improvement & Tools:

• Continuously refine project management processes tools and methodologies to improve efficiency and effectiveness.
• Ensure consistent use of project management tools (e.g. Jira Confluence MS Project) to track progress manage risks and maintain quality throughout the project lifecycle.

Program Strategy & Reporting:

• Define and track key performance indicators (KPIs) to measure the success of programs.
• Provide executive-level status updates highlighting progress risks and mitigation strategies.
• Lead retrospective reviews and promote a culture of continuous improvement across teams.

Mentorship & Team Development:

• Mentor junior TPMs and other team members fostering leadership skills and encouraging professional growth within the program management practice.
• Promote a culture of ownership accountability and collaboration across all teams involved in the program.

Required Skills & Experience:

• Bachelors degree in a technical field or equivalent combination of education and experience.
• 12 years of experience in program and project management with at least 7 years of experience managing client-facing technical solutions.
• Proven experience in retail technology Point of Sale (POS) systems or custom software delivery.
• Strong technical expertise in system architecture software development practices and an understanding of embedded systems AI or other relevant technologies.
• PMP SAFe Scrum or similar certifications or demonstrated plan to achieve one or more.
• Proficiency in Jira Confluence MS Project Smartsheet and other project management tools.
• Expertise in managing complex multi-team projects with a focus on both technical execution and client satisfaction.
• Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
• Customer-facing experience with proven ability to translate client requirements into executable plans.
• Results-driven with a focus on delivering high-quality solutions within scope time and budget.

Success Metrics:

• Effective program delivery with adherence to key milestones and client satisfaction.
• Achievement of KPIs related to program success including delivery timelines budget adherence and quality outcomes.
• Continuous improvement in team processes leading to enhanced efficiency fewer defects and faster delivery times.

This role is essential for driving successful client projects that require a balance of technical expertise customer relationship management and program leadership. The PgM will be a key player in delivering scalable high-quality solutions while ensuring that client needs are met and exceeded.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical dental & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)