Technical Operations Engineer (m/w/d)
Technical Operations Engineer (m/w/d)
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Job Description
At Ratepay we are dedicated to revolutionizing the world of digital payments. Established in 2009 we have grown to become Europes leading white-label Buy Now Pay Later payment provider processing over 2.5 million transactions per month. Our diverse team of 200 professionals collaborates to create customized state-of-the-art payment solutions for major online retailers and marketplaces.
Ratepay is seeking an experienced Tech Ops Engineer with a strong background in technical support and operations including expertise in troubleshooting hardware and software issues and delivering high-quality client service. In this role you will be responsible for providing technical assistance to clients and internal services resolving technical problems and ensuring customer satisfaction through effective communication and problem-solving.
Aufgaben
- Maintain and monitor internal IT infrastructure including servers networks and enterprise applications
- Troubleshoot hardware software and system-related issues to minimize downtime.
- Implement and manage endpoint management systems (e.g. Intune Baramundi Apple BM).
- Collaborate with security development and support teams to ensure compliance and best practices.
- Support onboarding and offboarding processes access management and device provisioning.
- Maintain documentation offer trainings to internal employees.
Qualifikation
Must-have skills:
- Over 2 years of proven experience in a technical operations system administration or IT Service/ Helpdesk role.
- Strong knowledge of Windows and/or macOS environments.
- Experience with customer communication centric service/support roles.
- Excellent problem-solving skills and attention to detail.
- Configuration and administration of enterprise services (Azure OKTA Atlassian Apple Business).
Nice-to-have skills:
- Knowledge of monitoring/logging tools.
- Experience with scripting languages (PowerShell Bash Python etc.).
- Certifications such as Google Microsoft AWS or similar are a plus.
- English B2/C1 optionally German B2.
Benefits
- Flexible working hours
- Work remotely (EU for up to 4 weeks a year)
- 28 vacation days per annum
- Financial security including
- Pension plan Medical extras (Eye examination etc.)
- Monthly lunches as well as Beets & Roots discounts
- Learning and development (Access to various self-development platforms such as language learning and skills enhancement.
- Community connect. We take certain days off to give back to the community as a unit. (Animal shelters homeless aids and various charities)
- Health & wellbeing
- Gym memberships and fitness
- Ratepaw community: Our office has a floor which is dog-friendly. So bring your pawsome pet to work when needed.
We value our diversity and welcome everyone to our team. Regardless of ethnic and social background religious beliefs worldview gender sexual orientation physical and mental limitations age marital status educational background and nationality.
With over 200 employees and 40 different nationalities we take our values seriously. These include ownership growth integrity collaboration customer centricity and inclusion.
Employment Type
Full Time
