This is a remote position.
Schedule:
- Brisbane business hours: 8:00 am 5:00 pm AEST with an hour unpaid break
- The standard workweek runs from Saturday through to Wednesday with Thursday and Friday as the designated weekend
- Availability to work on Australian public holidays is required; however time off in lieu will be arranged to compensate
Role Summary:
We are seeking a detail-oriented and customer-focused Sales Assistant to join our team. This role involves handling customer enquiries managing CRM workflows supporting quoting and proposal stages and ultimately helping guide customers through the sales process for ducted air conditioning systems. This role is a mix of sales and customer service.
Key Responsibilities:
- Respond to customer enquiries across multiple platforms (Facebook Instagram webchat SMS) via our CRM
- Accurately enter job details and maintain customer records in the CRM
- Perform heat load calculations to determine appropriate sizing for ducted air conditioning systems (comprehensive training will be provided)
- Gather customer information via phone SMS or email
- Take accurate notes and perform data entry with attention to detail
- Manage CRM pipeline stages using Heat Factory CRM
- Respond to and manage ongoing customer conversations through the CRM
- Review and interpret customer floor plans to calculate ducted system size required for quoting
- Manage the estimating inbox and respond to relevant enquiries
- Make discovery calls to understand customer needs during the quoting stage
- Quote customised ducted air conditioning packages based on customer requirements
- Create and send personalised proposals tailored to customer needs
- Process completed site inspections and prepare them for quoting/proposal stage
- Process won jobs and coordinate with the operations team for bookings
- Follow up with customers on sent proposals and answer questions to close the sale
- Progress into pricing jobs and preparing detailed customer proposals
Requirements
Ideal Candidate Attributes:
- Excellent verbal communication skills in English with clear and professional articulation
- Strong organisational skills and a high level of attention to detail
- Confident using computers and familiar with standard business software
- Experience with GoHighLevel CRM is a strong advantage
- Background in HVAC or air conditioning sales is beneficial but not required
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR23852JOB
Excellent verbal communication skills in English, with clear and professional articulation Strong organisational skills and a high level of attention to detail Confident using computers and familiar with standard business software Experience with GoHighLevel CRM is a strong advantage Background in HVAC or air conditioning sales is beneficial but not required