Trust & Safety Process Lead

As a member of Fraud Strategy within the Trust & Safety department this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the businesss risk appetite and impacting millions of customers globally through partnership education analysis and influence.

Ultimately the success of this role will:

• Reduce fraud losses through identification of trends and development of fraud strategies and business rules
• Improve the efficiency of fraud prevention processes
• Minimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trend

Whats Great About This Role

• Youll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
• Youll be highly visible in the organization and communicate and interact with senior leaders and executives globally
• Youll identify and implement tools to help the organization identify and address fraud
• Youll work on interesting problems that have a real and direct impact on the business
• Youll tackle global issues and work on different regional fraud challenges around the world
• Youll be part of a highly impactful team that takes ownership of projects and drives change
• Youll support the companys commitment to protect the confidentiality of our customer data and the integrity of our systems
• With lots of variety in our ever-changing fast-paced entrepreneurial org you wont get bored

The Opportunity:

• Analyze fraud vectors across SquareTrades platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Coordinate and strategize with our dedicated Fraud Operations team on policies procedures and investigative practices
• Manage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experience
• Collaborate cross-functionally with various teams throughout the business including product operations legal analytics compliance and engineering to design and implement fraud detection and prevention controls and processes in support of the organizations strategic programs and goals
• Manipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity and develop strategies to mitigate risk and improve customer experience
• Proactively identify new opportunities and strategies to strengthen controls processes and systems
• Work with internal teams and 3rd parties to monitor risk trends follow industry best practices and meet all compliance and regulatory obligations

Qualifications :

Youre our ideal candidate if:

• You collaboratively work with functional groups such as Customer Service Product Management and Technology to build/enhance tools data sources system capabilities and fraud detection methods
• You have at least 3-5 years of experience in developing risk rules strategies policies and procedures that direct user behavior leveraging both internal and 3rd party capabilities owning them end to end
• You can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changes
• You can effectively interact with senior leaders and executives to present complex findings and outline progress plans and opportunities to address them
• You have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems device profiling customer verification document verification technologies is highly preferred
• Youre driven to make an impact on the business and are willing to think outside the box

Additional Information :

At SquareTrade youll have access to: 

• Medical dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental grieving and loss and domestic violence protected leaves
• Paid Time Off 
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

The Team:   Only) Pursuant to applicable law SquareTrade estimates the possible base compensation for this role if hired in Colorado to be within the following range: $65K-$80K 

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.  

Thank you for your interest in a career at SquareTrade. Throughout your job search please be mindful of recruitment fraud.