Cloud Architecture
Cloud Architecture
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Job Description
e Services Front Office Services Infrastructure etc. Your solutions delivery roadmap continues improvement plan are in sync with the business needs. You ensure support structure and run KPIs are on track. Often times you are facing a BPO or functional head to align priorities.
You are ensuring your solution is standard the solution evolution is in sync with service strategy and that the solution runs smoothly. Gatekeeper you are developing the strategies priorities initiatives and communication plans that maximize value adoption and satisfaction of the solution. You own the delivery of the solution and its associated metrics (SLA ). You also ensure your solution evolves including enhancements requests management and prioritization together with the business. From a support standpoint you ensure support at level 1 and 2 are properly handled and you get involved in escalation mode at level 3 when the solution needs to be modified to ensure continuity. You own overall incident and problem management for your solution. Depending on the type of your solution(s) you have part of your role managing vendors and ensuring you get the expected performance from them.
You ensure business analysts are in good touch with the business partners/BPO network if applicable and requirements well addressed. You control any implementation that touches your solution and manage if any dependency with other solutions. You also ensure documentation is up to date and you manage the transition to Run.
Accountabilities:
Impeccable end-to-end management of your solution(s)
Business and IT organization engagement on your solution(s)
Financial management of your solution(s): budget management contract reviews negotiation on costs
Additional Information :
Additional Information for the job
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity equity and inclusion.
LDC encourages diversity supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value both for our business and for other value chain stakeholders: our people our business partners the communities we touch and the environment around us
What We Offer
We provide a dynamic and stimulating international environment which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We offer
- A workplace culture that embraces diversity and inclusivity
- Opportunities for Professional Growth and Development
- Employee Recognition Program
- Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members along with monthly wellness awareness sessions.
- Certified Great Place to Work
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
