Digital Marketing Manager

We are committed to delivering a seamless customer-centric experience across thousands of locations. As we expand our digital capabilities we seek a data-driven Digital Marketing Manager to maximize the visibility accuracy and performance of our property listings online.

Our Digital Marketing Manager oversees and optimizes Public Storages property listings on major search engines working closely with our digital agency partners. This role will be central to managing online property presence tracking phone numbers for each listing and driving reputation management through effective review platform administration. Youll use data tools and agency relationships to ensure every location is fully optimized for discoverability accuracy and customer engagement. 

Key Responsibilities 

• Property Listings Management 

  • Own and maintain all property listings (Google Business Profiles Bing Places Apple Maps etc.) for thousands of locations ensuring accuracy and up-to-date information. 

  • Partner with agency teams for bulk updates new listing launches and issue resolution to maintain high data quality across all platforms. 

  • Monitor listing performance keyword visibility and rankings to identify opportunities for improvement. 

  • Conduct audits of NAP (Name Address Phone) consistency and resolve discrepancies. 

• Tracking Number Management 

  • Oversee implementation accuracy and performance of unique tracking phone numbers for each property listing. 

  • Collaborate with external vendors/agencies to ensure correct call routing and attribution. 

  • Report on call volumes source attribution and identify ways to optimize tracking number deployment for marketing and operations. 

• Reputation & Review Management 

  • Manage our online review platform and agency partner responding to reviews escalating issues and driving response rate best practices. 

  • Analyze reputation data across platforms to surface insights and develop strategies that enhance customer feedback. 

  • Work with field teams to encourage positive reviews and improve overall ratings across locations. 

• Collaboration & Reporting 

  • Liaise between marketing IT operations customer care and agency partners to ensure seamless digital execution.

  • Develop and maintain dashboards or reports that track key metrics for property listings call tracking and reputation management. 

  • Offer regular updates and recommendations to leadership for continued digital performance growth. 

Qualifications :

• Bachelors degree in Marketing Digital Marketing Communications Business or related field. 

• 4 years digital marketing experience with a focus on local listings management call tracking or multi-location brand work. 

• Hands-on expertise with Google Business Profile Bing Places Apple Maps Connect or similar platforms. 

• Experience managing tracking numbers/call attribution platforms (e.g. CallRail Marchex Invoca). 

• Knowledge of online review/reputation management tools (e.g. Birdeye Yext). 

• Strong analytical and reporting skills; proficiency in Excel Google Analytics and dashboard tools. 

• Excellent organizational skills and a detail-oriented mindset. 

• Outstanding communication and project management abilities. 

Preferred Qualifications:

• Experience working with agencies across digital listing management call tracking or review/reputation programs. 

• Experience in retail services real estate or franchise/multi-location environments. 

• Familiarity with local SEO directory optimization and UTM strategies. 

• Experience with data visualization tools (e.g. Tableau Looker Power BI). 

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
• Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

REF3110B

Remote Work :

No

Employment Type :

Full-time