Social Media Manager
Social Media Manager
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Job Description
As the nations leading provider of self-storage solutions known for its iconic orange doors commitment to customer service and innovative approach to convenience our brand is trusted and recognized everywhere. Presently we seek a creative strategic and data-driven Manager of Social Media to develop and execute compelling social media strategies that grow brand loyalty engagement and awareness.
This leader will manage daily social content and engagement oversee community management and analyze performance to continually optimize our presence across all major platforms. The role collaborates cross-functionally with Marketing Customer Service and Investor/Public Relations.
Key Responsibilities:
Develop schedule and publish engaging on-brand content across all key social media platforms (e.g. Facebook Instagram LinkedIn Twitter/X TikTok YouTube).
Monitor trends conversations and competitor activity to keep Public Storage relevant and responsive.
Lead day-to-day community management working with Customer Service to handle inquiries reviews and escalations timely and professionally.
Track and analyze performance metrics using insights to recommend and implement improvements in strategy content and campaigns.
Collaborate with creative digital and external agency partners on high-impact social campaigns and activations.
Identify and cultivate relationships with influencers partners and advocates to amplify brand presence and user-generated content.
Ensure compliance with brand guidelines and social media best practices including risk/crisis management and accessibility standards.
Stay current on emerging channels and innovations in the social space sharing learnings and recommendations with leadership.
Qualifications :
Bachelors degree in Marketing Communications Digital Media or related field.
4 years experience managing social media for a brand agency or consumer-facing company.
Demonstrated success growing and engaging social audiences with creative high-quality content.
Proficiency in social media management and analytics tools (e.g. Sprout Social Hootsuite Later Sprinklr Brandwatch native analytics).
Excellent writing editing and storytelling skills with a keen eye for visual design and brand consistency.
Strong organizational and project management skills; able to handle multiple campaigns and deadlines.
Confident communicator collaborative team player and customer advocate.
Ability to work flexible hours as needed to respond to real-time events.
Additional Information :
Workplace
- One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
- Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.
REF3105G
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
