Inside Sales Specialist

Are you a detail-oriented professional with a passion for coaching and supporting a team Join our team as an Inside Sales Specialist where youll play a vital role in the success of our Inside Sales Representatives by ensuring call quality compliance and performance standards are met. In this dynamic hybrid role youll use your Medicare knowledge and communication skills to provide hands-on coaching maintain critical documentation and lead process improvement initiatives. From analyzing performance during the Annual Enrollment Period (AEP) to  supporting marketing campaigns youll be driving impact and fostering a high-performing customer-focused environment. If youre energized by collaboration thrive in a fast-paced setting and enjoy making complex processes run smoothly wed love to connect with you!

Qualifications :

Required:

Associates degree or direct and applicable work experience.

Life and Health Insurance License or the ability to successfully obtain license within 60 days.

4 years of health insurance or related industry experience; including experience with Medicare product portfolio (i.e. group individual and Medicare Supplement Medicare Advantage and Medicare and Medicare Part D products).

Experience working in environments such as a call center or phone-based sales.

Experience providing feedback and coaching to both individuals and groups to strengthen their knowledge and skills and as a result improving performance.

Strong interpersonal skills including the ability to build trust and solid relationships with team members.

Ability to provide expertise and knowledge of complex products benefit plans contract language insurance guidelines/regulations and market segments.

Excellent written and verbal communication skills with the ability to clearly and concisely communicate complex concepts across varying departments within an organization.

Ability to perform document and/or guide others through the flow of work while maintaining accuracy and timely SLAs; ability to make and recommend process improvements where necessary.

Demonstrated ability to prioritize and manage multiple tasks in a dynamic environment while proactively building and leveraging collaborative strategic relationships that support business objectives and drive results.

Proficiency with Microsoft Office products (Word Excel Outlook).

Preferred:

Associates degree

Additional Information :

Life and Health Insurance license required or successfully obtain license within 60 days of hire.

a. Complete quality audits of ISRs to ensure accuracy of calls enrollments and compliance requirements. Responsible for accurately recording and documenting calls and findings for leader review.

b. Provide feedback guidance and coaching to team members on quality findings. Ensure team member relationships are successfully developed and maintained through positive interactions. Will also serve as a subject matter expert to ISRs to answer questions and provide guidance in all segments.

c. Complete review and provide daily reports during the Annual Enrollment Period (AEP) to the Joint Venture (JV) and internal stakeholders. Responsible for various other reporting including but not limited to pulling weekly production reports for ISRs to provide to leadership posting daily sales reports during AEP etc.

d. Develop maintain and update training documentation desk level procedures and policy tech documents.

e. Monitor sales inbox; listen to voicemails send out leads to get utilizing the lead spreadsheet handle incoming faxes and ensure they are sent to the appropriate owner or department lead out leads that come in for small group for Iowa and South Dakota handle incoming mail and handle mail for small group. Ensure inquiries are responded to with timely effective and accurate information.

f. Run mail merge and ensure mailing labels are printed as needed or complete manual mailing labels runs as needed.

g. Manage inside sales scans inbox and KOVIS all applications sent in by agents. Ensure that agent applications are saved in the appropriate folder with accurate agent information.

h. Handle incoming personalized requests from agents on mail going out for the prospect or member.

i. Ensure Thank You cards are sent to prospective members. Document Thank You cards sent back in Excel template and send out monthly results to the agents.

j. Maintain supplies to ensure adequate supply of business cards thank you cards and mailing supplies.

k. Identify and implement process improvements as needed.

l. Support project-related activities such as marketing campaigns new products etc. as needed.

m. Provide support to Team Leader in various activities including but not limited to monitoring call queues triaging calls if queue volume increases Secret Shopper and CMS Study. 

n. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at

Please inform us if you meet the definition of a Covered DoD official.