Retail & Partner Quality Assurance Manager
Retail & Partner Quality Assurance Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Line Manager for Retail and Partner advisor roles owning the overall accountability of Retail and Partner governance compliance and risk management.
Facilitator of any independent audits and visits carried out by various external & internal Audit teams and visitors BABT GMS OFCOM etc.
Risk specialist for Retail and Indirect channels actively and regularly engaging with multiple head office teams ensuring relevant risks are recorded and tracked with ambition to improvement.
Develop and maintain working relationships with a number of internal and external stakeholders to deliver business outcomes. This role will be working autonomously and cross-functionally with the LCRA Risk H&S Physical Security Compliance Go To Market Retail Loss prevention Team and Retail field Team Mgt including senior RLT.
To review enhance and at times adapt the compliance strategy for our Retail teams and drive continuous improvements to improve compliance across the retail estate in line with business priorities and compliance findings.
SME when involved in any Retail and Indirect related projects or initiatives where compliance is a factor while remaining to be a voice for the channel(s) with effective decision making and influence.
What you will be doing in the role.
Performs due diligence in all activities ensuring right governance forums are in place keeps record and holds all parties accountable in delivering to outcomes.
Works collaboratively with Retail and Partner Leadership teams in ensuring retail demonstrate continuous improvement in regulated selling behaviours.
Continuously look for ways to improve the teams impact to the business.
Accountable in ensuring the services offered by our outsourced partner are duly compliant as stipulated in the contract and identifies new measures as deemed fit for Three UK.
Monitor the compliance of the retail estate to ensure store teams and leadership teams are compliant and there is an effective level of monitoring in place to support our Device finance and ThreeUK.
Monitor the compliance of Indirect Partners to ensure compliance and adherence to regulatory guidelines set out by ThreeUK FCA OFCOM etc.
Qualifications :
The type of person we are looking for.
Proven track record as a people manager leading teams across large organisations.
Experience of engaging and influencing at all levels remotely and in person from 121 up to broadcast level audiences.
Strong stakeholder management experience comfortable influencing multiple and various departments internally and externally with experience of working in matrix or cross functional teams and have proven results in impacting directorate/organisational goals through development interventions.
Ideal candidate will be a Retail Compliance SME who will lead from the front for Retail and Partner channel to excel with an understanding of Retail channel with knowledge of processes campaigns and requirements of Retail stores and people.
Ability to work autonomously with effective decision making on behalf of the business be able to identify and manage risks and provide solutions and have the drive to genuinely improve the business by confidently being a voice within own and wider teams to achieve business priorities and overall goals.
Ability to travel both to Green Park (Head Office) Retail Stores & Off-site meetings.
What youll receive in return
- A performance based annual bonus & an additional flexible allowance to spend on additional benefits topping up your pension or to be added to your salary.
- A car allowance.
- 28 days annual leave 8 bank holidays 3 personal days annually which increases with length of service
- Private Medical Insurance Life Assurance and Income Protection
- Free mobile phone package & unlimited sim-card
- .... Plus lots more including wellbeing and learning & development benefits!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
