Freelance Onsite PC Technician (m/w/d) first and second level support
Freelance Onsite PC Technician (m/w/d) first and second level support
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Job Description
Key Responsibilities:
Level 1 Support:
End-user support for Office applications particularly Office 365
Initial setup and deployment of new computers using internal tool - training will be provided (knowledge Autopilot should be a definite plus)
Introduction and onboarding of users to company IT tools
Printer support and troubleshooting
Level 2 Support:
Support for network-related topics: firewalls switches and connectivity
Escalation point for more complex technical issues
Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently)
Qualifications :
Tools & Technologies:
Microsoft Entra ID (Azure AD administration)
ServiceNow for ticketing and incident management
Use of company-specific deployment and support tools
Essential experience/skills:
Fluent in German and English (French is a plus for remote collaboration with the French team)
Experienced in both Level 1 and Level 2 IT support
Comfortable working autonomously (no backup needed)
Willing to travel occasionally to other DACH-region sites for support
Additional Information :
- Location: Zwickau
- Workload: 5 days per week / 8 hours per day on client site support
- Freelance
- Valid working permit for Germany
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
