Director, Chart Research
Director, Chart Research
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Job Description
About Us
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia emergency medicine hospital medicine pathology and radiology. Focused on Revenue Cycle Management Ventra partners with private practices hospitals health systems and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues enabling clinicians to focus on providing outstanding care to their patients and communities.
Job Summary
- The Director Chart Research is primarily responsible for ensuring all client deficiencies are reviewed timely by directly overseeing the Chart Research Managers for ED and HM
Essential Functions and Tasks
- Monitors employee performance for both volume and quality coaches employees to ensure consistent growth and manages direct reports PTO requests timecards and personnel records
- Develops and maintains Quality Assurance metrics results and expectations for the Chart Research team
- Collaborates with the Intake and Front End Projects team on new and existing clients for process improvements
- Signs off on Standard Operating Procedures ensuring we are following best practices
- Approves Partner Portal access for Clients
- Ensures close proactive and ongoing communication with other departments within Ventra
- Presents held chart and exception updates to Ventra Leadership and Client Success teams
- Manages department work assignments and timeliness
- Works closely with the Horizon team on production escalations and issues
- Sets priority for the Chart Research tickets
- Creates system enhancements tickets with requirements for the Development team
- Proactively monitors client volumes and shifts assignments as needed to handle backlog processing
- Meets with clients as needed
- Performs special projects and other duties as assigned
Education and Experience Requirements
- High School Diploma or GED
- At least two (3) years of experience in handing patient health information and/or medical records preferred
- At least one (3) year of supervisory/management/leadership experience preferred
Knowledge Skills and Abilities
- Working knowledge of department roles and responsibilities
- Knowledge of medical terminology anatomy and physiology legal aspects of health information
- Knowledge of Electronic Medical Records (EMRs)
- Strong supervisory/management skills
- Ability to read understand and apply state/federal laws regulations and policies
- Ability to communicate with diverse personalities in a tactful mature and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Basic use of computer telephone internet copier fax and scanner
- Basic touch 10 key skills
- Basic Math skills
- Understand and comply with company policies and procedures
- Strong oral written and interpersonal communication skills
- Strong time management and organizational skills
- Strong knowledge of Outlook Word Excel (pivot tables) and database software skills
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities as needed to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global scammers may attempt to conduct fake interviews solicit personal information and in some cases have sent fraudulent offer letters.
To protect yourself verify any communication you receive by contacting us directly through our official channels. If you have any doubts please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at Experience:
Director
Employment Type
Unclear
Key Skills
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