Health Services Response Supervisor
Health Services Response Supervisor
Posted on :
04-06-2025
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1 Vacancy
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Job Description
As a Health Services Response Supervisor your primary responsibilities will be to supervise a staff ofnon-exempt employees by providing necessary leadership coaching and development for the team.This involves contributing to the efficient operation of the Health Services Response Center. Thisindividual is responsible for supporting Health Services Response Advisors receiving evaluating andprioritizing emergency and non-emergency requests for assistance and service. This individual must beable to direct others maintain control and make effective decisions often in very high stress situations.
This role is Hybrid which means you must be located within a drivable distance to our Best Buy Health office in Reno NV.
What youll do
Basic Qualifications
Preferred Qualifications
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
About us
Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitmentHERE
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices mental or physical disabilities and pregnancy childbirth and related conditions and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings to apply for a job for a job interview for pre-employment processes or with the onboarding process - please contact Talent Acquisition at
To learn more view the Know Your Rights posterHERE
This role is Hybrid which means you must be located within a drivable distance to our Best Buy Health office in Reno NV.
What youll do
- Provide direct reports with coaching and support to ensure the HSR department meets performance and quality standards in service delivery
- Boost morale through focused initiatives active listening and follow-through to keep individual and team cohesive collaborative and engaged
- Perform as Supervisor on Duty to monitor status of calls and queues work with OCC shifting resources as needed to meet SLA targets
- Deliver training as needed to support growth or continuing education CSA requirements for the frontline team
- Hold accountability to attendance and performance expectations partnering with HSR Managers as needed to hold consistent accountability across the Care organization
Basic Qualifications
- Minimum 4 years of customer service call center or dispatch experience required.
- Minimum 2 years leadership experience to include managing performance and/or attendance required.
Preferred Qualifications
- Experience providing excellent customer service and problem solving preferred.
- Strong communication skills preferred.
- Associates degree or equivalent experience preferred.
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Physical and mental well-being support via Best Buy Health Wellness Program
- Comprehensive benefits including tuition reimbursement caregiver support and more
- Generous Best Buy employee discount
About us
Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitmentHERE
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices mental or physical disabilities and pregnancy childbirth and related conditions and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings to apply for a job for a job interview for pre-employment processes or with the onboarding process - please contact Talent Acquisition at
To learn more view the Know Your Rights posterHERE
Required Experience:
Manager
Employment Type
Full Time
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