Account Manager - Marketplace

12 month FTC

Up to 50000 PMI BUPA ShareSave 6.6 weeks holiday Hybrid Working

Southampton Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as an Account Manager and youll be a big part of this.

Role Purpose: Work with a large volume of long tail merchants to drive growth on B&Q Marketplace. Support your merchants on mass by identifying and delivering sales opportunities at the right time and with the right tools to help them grow on B&Q. To achieve this you will focus on volume communication channels and automation to drive engagement rather than one to one service. For example leading group webinars developing self-serve training programs or briefing automated email flows via Salesforce. Growth drivers will include growing assortment enhancing content quality increasing product visibility and sharing insight with merchants. Additionally you will support your merchants in the escalation of operational or logical issues that impact customers. You should possess a passion for e-commerce and an ability to thrive in a fast-paced and rapidly evolving environment.

Key Accountabilities / Responsibilities:

• Delivering on target GMV Active Seller Rate and Range growth for your merchants through mass communication initiatives
• Establishing merchant growth strategies to drive long term success.
• Ensuring merchants meet and exceed their quality metrics.
• Engaging sellers on mass to drive growth through assortment pricing traffic promotional activities as well as Paid Media
• on B&Q.
• Identify and develop ways to distribute Merchant Growth Tools in a way that merchants can self-serve.
• Contribute to sub-category planning and strategic development.
• Coordinate with other internal teams to ensure adequate support in areas like supply chain customer service and marketing;
• ensure changes in our business create win-win scenarios for B&Q and our merchants.
• Analysing and preparing weekly performance figures to management active participation in weekly and monthly business
• reviews

Key Business Relationships:

• Marketplace Key Account Management and Onboarding
• Marketplace Business Development (brand acquisition)
• Marketplace Merchant Experience
• Trading & commercial functions across the business.

Required Skills & Experience:

Work experience

• At least 2 years experience in marketplace environment e-commerce trading digital platform or similar.
• In depth knowledge of e-commerce sales drivers.
• Previous experience managing a large volume of merchants is a plus.
• Some sales experience is a plus

Skillset

• Strong merchant management and problem-solving skills with clear logical thinking.
• Able to deliver change and drive success against target through data led decision making.
• Good business judgment backed by analytical mindset and comfortable generating and evaluating various forecasts metrics and analyses.
• Experience growing online sales marketing activating categories and driving traffic via merchandising/content.
• Able to engage on mass and drive collective growth by identifying the best opportunities that impact all merchants.
• Extremely self-motivated and proactive with constant can-do attitude.

As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!

So we can support you during the application or interview process please contact for any recruitment adjustments.