Manager-Sales Support
Manager-Sales Support
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Job Description
Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching protection and control by creating innovative solutions that are easily applied and provide the best long-term value We help companies like Bruce Power Toronto Hydro Hydro Quebec and many others keep the lights on for their customers.
We design manufacture provide post-sales support and everything in between. Our business is fostered around our core values of personal integrity respect for people commitment to excellence and responsible stewardship. We are happy to share that we are a landfill-free company. We take our commitment to our Team Members Customers and the environment seriously.
The Manager Sales Support is responsible for managing the Technical Proposal team Inside Sales Representatives and Application Engineers for the Metal Enclosed Switchgear (MES) with collaboration with design engineering external sales project engineers and customers. As part of this role the individual will be involved in activities such as providing leadership coaching and training to the team members tracking KPI and measuring the teams performance managing and reporting on project statuses and supporting the delivery of on time and quality MES proposals to our customers.
Responsibilities:
- Lead quotation application engineers and order entry team (inside sales) for MES-IPT
- Responsible for providing technical support for the quotations team based on customer requirements and technical knowledge about the S&C portfolio.
- Oversee activities related to order entry and provide assistance/training to the order entry team in solving issues.
- Accountable for the quality of the pre-design costing quote document switchgear spec summaries and purchase order review functions
- Ensure that the group fulfill deadlines for quotes and spec summaries and acts as a facilitator redistributing the workload among the team members during a spike in work activity.
- Review team members performance to ensure the level of knowledge/ skills is in synch with company and customer expectations for their roles.
- Propose new/updated KPIs and distribute to the team in order to measure the achievements vs targets
- Provide input for continuous improvement opportunities within the team targeting excellence in the teams performance.
- Act as the main point of contact between the Sales Support team and other internal stakeholders directly involved with MES-IPT (external sales engineering project management department planning scheduling etc.).
- Act as a point of escalation on any order-related issues.
- Review and check quotations and spec summaries (when needed) in order to ensure accuracy on data/ information handed out to MES-IPT engineering.
We are looking for an individual who has:
- Bachelors degree in Electrical Engineering.
- 10 years of experience in product engineering including 3 years of leadership experience.
- Minimum of 7 years of experience working with electrical equipment in either a technical design commercial customer service or manufacturing function.
- Minimum of 3 years in a leadership position managing cross-functional teams.
Skills:
- Strong leadership experience including:
oWork scheduling coaching process execution.
oLeading directing and reviewing work of team members.
oPlanning and establishing goals and objectives for the team.
oEnsure policies processes are followed by team members. - Excellent verbal and written communication skills.
- Knowledgeable in the electrical industry field with a strong understanding in Medium Voltage and its related components.
- Previous experience with Medium Voltage Switchgear is a must.
- Knowledge of Oracle and MicroStation or AutoCad
Travel requirement:
Occasional travel to US for training and meeting purposes.
Physical Effort:
Normal or frequent minor physical effort is required for the day-to-day activity in the workplace. May involve standing sitting walking climbing stairs and lifting/moving/using objects or equipment up to 20lbs
Work Arrangement: Hybrid - flexible working arrangement to be defined based on business needs
Why Work for S&C Electric Canada Ltd
Celebrating a Century of Innovation. S&C has been around for over 100 years and we help companies keep the lights on for their customers. Integrity enthusiasm sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.S&C offers a competitive package of pay and benefits including:
Competitive compensation and Bonus Plan
Pension Plan
Flexible Benefit Options medical 100% paid by S&C
Paid Holiday Shutdown
Summer Hours
Seniority Recognition Program
Employee Assistance Program
A safe and fun working environment where we celebrate our milestones.
Access to Spark LMS our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.
These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention If so click on the link to submit your application and join our team today!
S&C Electric Canada Ltd. is an equal opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code S&C Electric Canada Ltd. will provide accommodations throughout the recruitment selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment selection and/or assessment process please inform S&C Electric Canada Ltd.s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Required Experience:
Manager
Employment Type
Full-Time
