Business Support Manager
Business Support Manager
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Job Description
We are seeking a proactive and experienced colleague to join the Corporate Deputy Directors support team within Social Security Scotland. This key role is essential to ensuring the effective delivery of strategic business support across core corporate functions including Organisational Strategy and Performance People and Place and Finance.
As Business Support Manager you will play a key role in leading and coordinating the Business Management Unit and Administrative Coordination Hub to ensure the delivery of high-quality business support across the Corporate Services divisions. You will collaborate closely with the C1 Team Leader to oversee governance processes risk management workforce planning and business continuity ensuring alignment with organisational objectives and compliance with internal controls and audit requirements.
This position requires a confident and strategic leader with strong organisational and analytical skills. You will be responsible for driving continuous improvement in service delivery facilitating effective communication and engagement across divisions and supporting talent management and workforce development in partnership with HR and departmental leaders. Your ability to align divisional priorities with the Deputy Directors strategic vision will be essential in promoting cohesive planning operational resilience and the successful achievement of Social Security Scotlands corporate objectives.
This role will have several direct line management and countersigning responsibilities.
Responsibilities
Responsibilities
- Corporate Governance Processes: Support and steer divisional governance processes ensuring compliance with policies and procedures such as the Certificate of Assurance and Internal Controls Checklist process Internal Audit Plan and managing letters of delegation including budgetary responsibilities.
- Stakeholder Collaboration: Work alongside the Team Leader to support the divisional risk group providing regular risk updates and reports to senior management ensuring risk management strategies align with organisational objectives.
- Work collaboratively with HRBP and department leads to support talent management and organisational development.
- Oversight of the Business Support Team continuity plan and ensure business support functions can continue effectively in the event of disruptions.
- Team Leadership: Manage a team of Business Support Officers and Administrators and provide countersigning support for several A band staff overseeing their development and growth.
- Internal Communication: Develop and implement divisional communication strategies to enhance engagement and transparency.
- Organise and lead divisional meetings and lead on communication initiatives.
- Operational Reporting: Lead workforce planning efforts ensuring alignment with business needs and strategic objectives whilst monitoring workforce trends and provide recommendations for resourcing succession planning and capability development.
Qualifications
Success Profiles
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements
Technical / Professional Skills:
You will demonstrate the following skills within the ODP Competency framework SSS - Social Security Scotland
- Data and Insight (Level - Working)
Experience
1. Extensive experience leading and managing cross-functional business support teams within complex organisational structures particularly in strategy people and finance functions.
2. Proven ability to develop and oversee governance processes risk management workforce planning and business continuity strategies ensuring compliance with internal controls and audit requirements.
Behaviours
- Seeing the Bigger Picture (Level 3)
- Communicating and Influencing (Level 3)
You can find out more about Success Profile Behaviours here.
How to Apply
Apply online you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profiles above.
If invited for further assessment this will consist of an interview and assessment based on the success profile elements stated above.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift w/c 16th June 2025
Interview w/c 7th July 2025
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 9 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .
Find out more about our commitment to diversityand how we offer support and recruitment adjustmentsfor anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guidefor further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before Monday 16th June 2025 by 23:55.
Contact Name: Kirsty Robertson
Contact e-Mail:
Required Experience:
Manager
Employment Type
Full-Time
