Assistant, Personal Shopping
Assistant, Personal Shopping
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Job Description
Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.
Assistant Personal Shopping
The Assistant Personal Shopping provides partnership and administrative support to the Personal Shopper.
Specific responsibilities include (but are not limited to) the following:
Schedule all appointments and maintain calendar of Personal Shopper
Review and handle all correspondence including drafting of and producing official client invitations
Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
Maintain Personal Shopper client profiles and information track and interpret data to ensure accuracy
Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
Coordinate alterations product transfers COGs Holds and other services as required
Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shoppers schedule/work
Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
Reduce or eliminate loss through effective loss prevention
Attend PK session to become the expert
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies regulations and cyber security measures.
The ideal candidate:
High School diploma
Previous retail experience preferred
Advanced proficiency in MS Word Excel Power Point Outlook Internet
Fully bilingual in French and in English.
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Ladjoint(e) Shopping personnalis
Ladjoint(e) Shopping personnalis collabore avec le(la) conseiller(re) en shopping personnalis et lui fournit un soutien administratif.
Les responsabilits spcifiques comprennent ce qui suit sans toutefois sy limiter:
Prend tous les rendez-vous et met jour lagenda du/de la conseiller(re) en shopping personnalis.
Passe en revue et gre toute la correspondance incluant la rdaction dbauches et dinvitations officielles aux clients.
Tlphone et envoie des courriels au nom du/de la conseiller(re) en shopping personnalis tout en offrant un service la clientle suprieur et en assurant le suivi de faon professionnelle et en temps opportun.
Tient jour les renseignements des clients du/de la conseiller(re) en shopping personnalis fait le suivi et interprte les donnes pour assurer lexactitude.
Prpare et coordonne les documents tout le matriel et les marchandises pour les rendez-vous avec les clients et sassure de respecter les normes
Coordonne les retouches les transferts de produits les marchandises appartenant aux clients les mises de ct et les autres services tel que requis
Effectue les autres tches qui lui sont assignes telles que des courses au besoin afin de maximiser lefficacit de lhoraire/du travail du/de la conseiller(re) en shopping personnalis.
Retire et retourne les produits dans les rayons de vente en respectant toutes les normes de marchandisage des salons de shopping personnalis et des rayons
Sassure que les salons sont conformes aux normes de prparation du magasin incluant la maintenance gnrale et lentretien.
Rduit ou limine les pertes par le biais dune protection efficace des actifs
Participe aux sances dinformations sur les produits afin de devenir un(e) expert(e)
Observe toutes les politiques et exigences en matire de sant et scurit
Le(la) candidat(e) idale) possde :
Un diplme dtudes secondaires
De lexprience antrieure en dtail de prfrence
Des connaissances approfondies de la suite MS Word Excel Power Point Outlook et dInternet
Lvaluation du succs :
Contribution aux objectifs financiers
Objectifs individuels lis la ralisation des objectifs du service
Rtroactions des clients internes et externes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Employment Type
Part-Time
