Major Incident and Critical Response Manager
Major Incident and Critical Response Manager
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Job Description
Job Expectations
Build your career and Australias future.
Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.
A bit about your role
The Major Incident & Critical Response Manager plays a key role in leading the response to significant incidents across nbns network facilities and technology systems. This position is responsible for coordinating cross-functional teams managing communications and ensuring the timely restoration of services. The role supports the continuity of operations and helps minimise disruption for customers and partners during high-impact events.
In addition to managing live incidents the role involves assessing risks guiding emergency responses and maintaining clear communication with internal and external stakeholders. The position also contributes to business continuity planning and leads post-incident reviews to support continuous improvement. This role is central to maintaining the resilience and reliability of Australias digital infrastructure.
This is a 24/7 role operating on a rotating roster to ensure continuous coverage and rapid response to critical incidents.
A bit about you
The ideal candidate will have demonstrated experience managing critical incidents in complex operational environments. A strong ability to lead teams through high-pressure situations and make timely informed decisions is essential. Clear and effective communication with both technical and non-technical stakeholders is a key requirement.
Success in this role depends on sound judgement the ability to coordinate across diverse teams and a practical understanding of emergency response frameworks. A collaborative and outcome-focused approach is highly valued along with the ability to remain composed and responsive in dynamic situations.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on Wednesday 11th June 2025.
To be eligible for this role you must have full working rights in Australia.
Worker Type
PermanentTime Type
Full timeRequired Experience:
Manager
Employment Type
Full-Time
