Commuter Services Assistant (#0081956)

Title: Auxil & Fac Svcs Off

Position Number:

Hiring Unit: ADMINISTRATION AUXIL ENT AUXILIARY SERVICES

Location: UH at Manoa

Date Posted: 05/27/2025

Closing Date: 06/12/2025 11:59pm

Band: A

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities (*denotes essential functions):

1. *Functions as an assistant to the Commuter Services Office Supervisor who oversees the daily operations of the Commuter Services office.

2. *Assists the Commuter Services Office Supervisor in supervising staff and student employees assigned to the Commuter Services office

3. *Assists with the training of office staff and students.

4. *Assists with monitoring personnel to ensure they are following the approved methods of dealing with the public using proper phone etiquette providing accurate information proper handling of cash transactions and focusing on providing excellent customer service.

5. *Assists in the daily operations of the Commuter Services office which includes window services; permit/pass sales; citation payments; billing and collections; data entry and analysis; and providing parking information.

6. *Assists in overseeing all cash transactions in the Commuter Services office including reconciling all transactions at the end of the day preparing cash deposit including mail payments to daily transactions. Assists in investigating any discrepancies.

7. Provides administrative support for the citation appeals process which includes maintaining accurate records for the Appeals Officer.

8. *Responsible for reconciling monthly reports from DAGs related to employee salary deductions for parking permit payments. Investigates and reports any discrepancies to the Supervisor and assists in corrective action.

9. Responsible for controlling the inventory of all permits and passes. Maintain inventory logs for audit purposes.

10. Assists with the daily field operations of Commuter Services as related to gate operations; enforcement of parking regulations; traffic control; and cleanliness and safety of parking facilities.

11. Maintains a communication system between the main Commuter Services Office and the Commuter Services personnel in the field. Provides permit and vehicle information and relays directives from management as needed.

12. *Assists in overseeing the faculty/staff parking allocation process. Communicates with the allocations groups to answer questions related to procedures or concerns with the allocation process.

13. *Oversees the preparation of parking permit packets for the allocation groups. Ensures for the proper distribution of parking permits and that each packet is checked for accuracy.

14. *Assists with the students parking permit sales process. Oversees the setup operations and logistics of the distribution site for students parking permits prior to the semester.

15. Responsible for verifying the cost of parking permits passes fees and charges. Ensures parking information is readily available to all customers.

16. Acts on behalf of the Commuter Services Office Supervisor when so designated or when the supervisor is unavailable.

17. Works evenings weekends and/or holidays when needed.

18. Travels to various geographical locations for purposes of attending meetings trainings and other activities.

19. Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in Business Administration Social Science Arts and Humanities Education or related field and 0 year(s) of progressively responsible professional experience with responsibilities for business administration; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

2. Functional knowledge of principles practices and techniques in business administration demonstrated by knowledge understanding and ability to apply concepts terminology.

3. Functional knowledge and understanding of principles theories federal and state laws rules regulations and systems associated with business administration.

4. Demonstrated ability to recognize problems identify possible causes and resolve the full range problems that may commonly occur in the area of business administration.

5. Demonstrated ability to understand oral and written documentation write reports and procedures and communicate effectively in a variety of situations.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team members and individuals.

7. Demonstrated ability to operate a personal computer and apply word processing software.

8. Ability to work outside the normal work hours including evenings weekends and/or holidays.

9. Ability to travel independently to various geographical locations in a timely manner. Requirement may be fulfilled by a valid Hawaii Drivers license (class 3 comparable drivers license or other means of transportation which meets position needs).

Desirable Qualifications

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application applicants must attach the following:

1. Acover letteroutlining ways in which you meet the minimum and desirable qualifications;
2. Official undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOTbe accepted.
• Diplomas and copies will NOTbe accepted.

1. Resume
2. Three (3) professional references with contact information (including email addresses)

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: