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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Were looking for a passionate and highly skilled Professional Services Consultant to join our team at NCR Atleos a global leader in banking technology and ATM software solutions.
As part of our growing Professional Services team you will work closely with banking clients to deliver world-class support deployment and integration services across NCRs software and hardware platforms. You will act as a technical expert a problem solver and a key player in successful project delivery.
Job Description Summary
The Professional Services Consultant will be responsible for implementing supporting and customizing NCRs banking software solutions ensuring seamless integration with client environments. This role requires strong technical skills deep understanding of banking technologies and excellent communication abilities to manage both internal and external stakeholders. Youll also play a key role in post-deployment support troubleshooting and escalations.
Key Responsibilities
- Work directly with clients to deploy configure and integrate NCR banking software products (e.g. NDC XFS - vision - SWD etc..) into complex IT environments.
- Troubleshoot and resolve technical issues across software hardware databases and networks.
- Analyze root causes and implement long-term solutions for recurring problems.
- Escalate unresolved software issues to global support teams with clear documentation and logs.
- Develop modify and maintain automation scripts (PowerShell CMD etc.) to improve deployment and troubleshooting processes.
- Support database administration and query analysis using platforms like Microsoft SQL Server.
- Collaborate with project managers developers and global support teams to ensure smooth project delivery.
- Contribute to internal knowledge base and documentation.
- Provide training and technical guidance to clients and junior team members as needed.
- Stay up to date with emerging technologies particularly AI and automation in the banking sector.
Required Skills & Qualifications
- Bachelors degree in engineering Computer Science or a related field.
- 45 years of experience in the banking fintech or IT services industry.
- Strong understanding of networking (TCP/IP VPNs LAN/WAN) certified or self-trained in CCNA CompTIA Network.
- Proficient in SQL system administration and database troubleshooting.
- Solid experience with DBMS platforms like Microsoft SQL Server and others.
- Proficient in scripting and automation tools (PowerShell CMD Batch scripting).
- Excellent troubleshooting and problem-solving skills with a proactive mindset.
- Familiarity with Windows Server environments and banking application protocols.
- Experience with ITIL/incident management Agile delivery and CRM platforms such as Salesforce.
- Fluent in English both spoken and written especially for technical communication and escalation with international teams.
- Exposure to AI technologies Power BI for data analysis and modern fintech solutions is a plus.
- Experience with ITIL processes and Service Management tools is preferred.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Contract
Employment Type
Full-Time
