Lab Technical Resolution Associate (Monday-Friday 8:00am-4:30pm)
Lab Technical Resolution Associate (Monday-Friday 8:00am-4:30pm)
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-06-2025
Job Description
Lab Technical Resolution Associate (Monday-Friday 8am-4:30pm)
JOB SUMMARY AND OBJECTIVE
The Lab Technical Resolution Associate is responsible for providing high level technical support and consultation to meet customer expectations. The role will work alongside lab subject matter experts to understand advanced optical principles and how they apply to the fabrication of eyewear. They will have the ability to understand patients concerns prior to fabrication as well as understand causes for patient rejection. The Lab Technical Resolution Associate will advise on Design and Material/Color Combinations that can work with the patient frame and Rx to produce a product that will meet their expectations and must be able to perform in all areas of their specialty as listed below under the Essential Functions.
ESSENTIAL FUNCTIONS
- Obtain review and analyze data from customer requests and consult with the customer
- Monitor Fitting Set inventory conduct stock count as needed and coordinate with lab for replenishment
- Packaging and Invoice / Shipping of all Fit Set includes Delta.
- Ensure materials and supplies are available using inventory management and supply chain processes
- Receive review and process customer orders as needed
- Maintain accurate inventory records track order statuses and generate reports.
- Back-up production reports
- Manage solution inventory and scleral travel kits
- Work with the Data Management team to ensure customer requests manifest themselves properly onto job tickets
- Keep jobs organized: Tag update status and ensure timely follow ups are made
- Participate in team department and company-wide meetings as scheduled; actively participate in team discussions and provide feedback to maintain and improve the work environment
- Ensure that the work area is clean and organized and prepared for the next shift with all items in their designated locations
- Utilize proper handling techniques and equipment to minimize damages and reduce injuries
- Follow and uphold all OSHA and company guidelines policies and safety regulations
- Ability to work overtime as business needs dictate
- Other duties as assigned
SUPERVISOR RESPONSIBILITIES: None
Technical Resolution Associate Job Description Page 2 of 2
QUALIFICATIONS
Required Qualifications
- High school diploma or equivalent or equivalent experience
- At least 2 years of experience within the Data Entry or Lab Team or equivalent external experience
- Requires PC proficiency in a windows-based environment with the ability to use search tools browsers e-mail features and proficient with MS office applications (Excel Word)
- Ability to adapt to change and unexpected demands of the business
- Excellent written and oral communication skills with the ability to convey information clearly and effectively
- Ability to resolve conflict issues in a tactful and professional manner
- Ability to multi-task and utilize multiple systems while performing the job
Desired Qualifications
- Prior optical experience in Surfacing Finishing or Final QC
- Self-led individual with ability to communicate well across departments and teams
PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to sit stand walk bend and use hands to finger handle or feel objects tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided if requested). Specific vision peripheral vision depth perception and the ability to adjust focus are required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform essential functions. The work environment is a climate-controlled warehouse with moderate noise.
TRAVEL
Travel for this position would be minimal if at all.
ACKNOWLEDGMENT
Since the duties responsibilities qualifications and competencies described here are necessarily subject to change I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede modify or eliminate existing statements in the job description document.
I have received the job description and I understand that it is my responsibility to read understand and be able to perform the work described herein and revisions made to it.
ABB Optical Group is an equal opportunity employer committed to attaining excellence through the recruitment and retention of a diverse work force.
For US Candidates
The anticipated base pay range for this position is $17.00/hour $1.00 increase after 90 days.
Employee pay is determined by multiple factors including geography experience qualifications skills and local minimum wage requirements. In addition you may also be offered a competitive bonus and/or commission plan.
Full-time employeesand/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical dental vision life insurance group life insurance voluntary supplemental life insurance supplemental health benefits (critical illness hospital accident) short- and long-term disability paid family leave (applicable states) 401k tuition reimbursement and eyewear discounts.
Part-time employees do not receive benefits.
US full-time employees are eligible for the following time-off benefits:
and/or Sick time
pay
PTO
Upon request and consistent with applicable laws ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please provide your name and contact information so that we may follow up in a timely manner) email.
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Full-time employeesand/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical dental vision life insurance group life insurance voluntary supplemental life insurance supplemental health benefits (critical illness hospital accident) short- and long-term disability paid family leave (applicable states) 401k tuition reimbursement and eyewear discounts.
Part-time employees do not receive benefits.
US full-time employees are eligible for the following time-off benefits:
and/or Sick time
pay
PTO
Upon request and consistent with applicable laws ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please provide your name and contact information so that we may follow up in a timely manner) email.
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Required Experience:
IC
Employment Type
Hourly
Key Skills
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