Job Summary
Under supervision performs various clerical tasks to assist in the processing and renewal of specialty insurance policies and contracts for the Underwriting department.
Key Responsibilities
Relying on limited experience and knowledge this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.
- Assist Underwriters daily in quoting and servicing accounts in an accurate and timely manner within level of expertise utilizing manuals company policies reference material etc. as needed.
- Provide additional data requested by Underwriting to facilitate pricing along with premium and loss information for risk analysis and experience rating where required from the appropriate sources (agent production representative) as directed.
- Issue various certificates as required in a timely manner.
- Maintain diary and suspense file to ensure that all Underwriters requests are answered within specified periods of time.
- Liaise between Underwriters and Agents by email or phone to obtain or confirm information to ensure accurate quote.
- Assist in evaluation of renewals by collecting updated application information updated loss and premium data checking exposures values and rates etc. as directed by Underwriting.
- Prepare expirations and forwards to Underwriting accordingly.
- Maintain declined and dead quote files as directed.
- Review new setups and binders checks for accuracy.
- Assist Underwriter in preparation of reports and logs as required.
- File and email quotes agent correspondence etc.
- Liaise between Processing and Underwriter.
Competencies
Planning
Follow work plans established timelines and pre-defined goals for assigned work.
Meet commitments on deadlines.
Communication
Develop strong customer focus and high service level relationship with clients.
Cost Management
Perform work thoroughly in a cost-efficient manner and at a high productivity level.
Utilize company resources effectively.
Business Controls and Policies
Comply with all corporate policies and procedures.
Take all reasonable steps to safeguard company assets against waste loss unauthorized use and misappropriation.
Report any breakdown in controls to a supervisor or manager.
People Management
No people management responsibility
May assist in orienting and training less experienced employees.
Position Knowledge Skills and Requirements
Education
- Minimum - High School or GED
- Preferred - 4 Year / Bachelors Degree
Experience
- 2 Years Relevant and progressive experience in Underwriting
Other
- Ability to read and interpret documents such as plan of benefits bid specifications claim reports and procedural manuals
- Possess and have ability to apply basic knowledge of principles practices and procedures
- Good written and verbal communication skills with an emphasis on confidentiality tact and diplomacy
- Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
- Intermediate proficiency and experience using Microsoft Office package (Excel Access PowerPoint Word)
Working Conditions and Physical Demands
Additional Working Conditions and Physical Demands
- Overtime hours may be required to fulfill job responsibilities
- May be required to remain stationary for extended periods of time
- May be required to move up to 10 pounds
- Must be able to operate a computer and other devices
- Close vision and ability to adjust focus such as required to read a computer screen
Disclaimer
Note
This document is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of all responsibilities duties and skills required for the job.
TMHCC will consider all requests for reasonable accommodation as outlined in the Employee Handbook. Management may at its discretion assign or reassign duties and responsibilities to this job at any time.