Technical Program Manager
Technical Program Manager
Posted on :
04-06-2025
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1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
Ford Credit Platform Engineering is looking for a Technical Program Manager specializing in strategic delivery. The candidate will make an impact by aligning business and global technology goals while managing relationships across geographically distributed teams and influencing decisions across multiple work streams and executive leadership. The primary customers for the role are engineering leaders product managers developers and analytics teams within Ford Credit. The candidate will have a deep understanding of Lean-Agile program management practices (including SAFe) DevOps and SRE principles and practices. The candidates technical depth should include understanding the principles behind why engineering teams make architectural decisions including cloud native platforms streaming data platforms and the challenges faced when providing secure solutions in regulatory spaces as well as ensuring the privacy of our customers.
Responsibilities
- Be first line of defense to shield delivery teams from planned and unplanned needs for various purposes
- Collaborate with Transformation leadership team to develop Objective and Key Results (OKRs) for Sr. Leadership team and below
- Manage intake process for the program/portfolio and coordinate intakes through the phases of assessment estimation & planning
- Manage scope change management practices and drive governance to ensure strong scope change control
- Drive and oversee coordination of cross-functional teams involved in the transformation to support all aspects of the program
- Manage the weekly forums of health measurement dashboard generation status reporting risk monitoring issue escalations process audit & reporting
- Maintain the data sanity in tools like Jira Confluence & Sharepoint
- Organizers of cross ART collaborative sessions & cadences e.g. Retrospectives
- Drive alignment among delivery governance with organizational governance
- Establish quality standards to be followed across the teams.
- Be the first line of integration with external teams for data measurement & data sharing e.g. L1 & L2 executive teams Office of CTO Office of CPO
- Be first line of integration with teams external to the program for cross dependency tracking e.g. with Insurance Integration Services.
- Monitor process adherence & activate remediation protocols where needed
- Provide support to other transformational services e.g. Organization Change Management User Training Knowledge Retention etc using the data available in various tools
- Focus on strategy deployment and delivery of critical programs while ensuring the alignment of business and engineering goals.
- Provide on-going visibility to all stakeholders on program status including key decisions dependencies risks issues metrics etc.
- Uncover anticipate raise and aggressively remove obstacles which prevent program teams from delivering against expected program outcomes.
- Support the teams to collaboratively drive continuous improvement and create a learning organization to enable speed to market and foster innovation.
- Actively seek to improve the engineering delivery pipeline reducing cycle time and increasing quality and security posture.
- Develop and socialize new program management principles and practices fit for purpose for the organization.
- Create order out of chaos as needed and masterfully navigate ambiguities to create direction and strategy through discovery and a product mindset.
- Provide thought leadership and perspective across multiple organizations to eliminate knowledge silos.
- Be responsible for tool assessment and recommendation in alignment with program management best practices
- - Lead by example: Backlog refinement refactoring sizing and prioritization of the Product Backlog
- - Lead effective execution of key Product Team Ceremonies: Daily Stand-up Iteration Planning Retrospectives Demos Portfolio Updates as described by Product Org best practices
- Manage and prioritize the project backlog working closely with Product Owners/Managers.
- Control changes to project scope ensuring proper documentation and approval processes are followed.
- Using JIRA: Maintain the JIRA backlog refine user stories estimate effort and manage issue types effectively.
- Facilitate Agile ceremonies (e.g. daily stand-ups sprint planning reviews retrospectives) for development teams.
- Remove impediments and blockers that hinder team progress.
- Foster a collaborative and productive team environment.
- In JIRA Ensure the team utilizes JIRA effectively for task management status updates and collaboration.
- In JIRA create custom dashboards and reports in JIRA to visualize progress burndown charts velocity and other key metrics for stakeholders.
In JIRA Potentially suggest and implement JIRA workflow customizations or automation to improve team efficiency.
Qualifications
- Bachelors degree in computer science Engineering Information Technology or relevant area of study or equivalent work experience
- 10 years experience in engineering engineering program management technical program management product management or related area
- Extensive experience using managing and supporting teams with Agile program management tools such as Jira Rally Confluence etc
Our Preferred Qualifications
- Masters degree in computer science Engineering Business Administration or related area
- Certification in Project or Program Management such as PMP etc.
- Certification in Lean-Agile practices such as Certified Scrum Master or SAFe.
- Experience managing complex programs with solutions relying on cloud-native technologies.
- 12 years experience in engineering engineering program management technical program management product management or related area
- Extensive experience managing programs supporting Platform service-oriented or SaaS based solutions.
- Strong verbal and written communications skills with the ability to influence the enterprise.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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