Case Manager/Outreach Intake Specialist- Hybrid
Case Manager/Outreach Intake Specialist- Hybrid
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Job Description
Job Details
Description
JOB PURPOSE:
Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans. Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.
Qualifications
ESSENTIAL JOB RESPONSIBILITIES:
Advocate for and facilitate Veterans access to community resources housing assistance
utility assistance and relevant community services and benefits. Build database of
community resources. Provide referrals to community resources as needed.
Conduct outreach and networking activities in the community such as stand-downs tent
cities bus stations shelters under bridges etc. Provide presentations at various community
groups in assigned counties. Be active in and network at monthly Veteran community
groups. Promote the success and reputation of the Supportive Services for Veteran Families
program.
Conduct initial eligibility screening of Veterans seeking program assistance and provide
general information/community referrals to Veterans not meeting program eligibility
requirements and/or Veterans not scheduled with a Case Manager due to program capacity.
Complete Intake and Case Management for eligible clients. Evaluate individual and family
needs. Complete service plan with Veteran including housing and other related needs.
Coordinate and monitor services including comprehensive tracking of Veteran activities in
relation to service plan and Housing Inspections. Document detailed case notes daily;
maintain comprehensive client files as per Policies and Procedures.
Staff case load regularly with Lead Case Manager. Coordinate regularly with LOIS to review
outreach plan Outreach Log Call Log etc. Prepare reports as requested by Lead Outreach
and Intake Specialist Program Director or Site Coordinator and provide on-going program
evaluation and recommendations.
Other duties as assigned.
Demonstrate Exceptional customer service in Everything you do by placing the child
family Veteran or client first to support our mission to Empower people to build better
lives for themselves their families and their communities.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelors Degree in Social Work Sociology Psychology or related field required.
EXPERIENCE: 1 years case management experience; 3 years preferred. 2 years in a
customer service focused environment. Experience with homeless low income veterans & their
families a strong plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in
the employers sole discretion.
LICENSES: Drivers License with clear record. LMSW LBSW LMFT preferred.
VEHICLE: Must have daily use of a vehicle without prior notice. Up to 50% travel within
assigned counties.
OTHER: Must be available and willing to travel to various locations and with such frequency as the
business need dictates. Must be available and willing to work nights weekends and holidays as
required to meet business needs. Must not pose a direct threat or significant risk of substantial
harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.
Required Experience:
Manager
Employment Type
Full-Time
