Transporter - FT/Nights - Medical Center

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Communicates to both Nursing Imaging and other departments as to any delays. Participates as a team player with nursing ancillary staff and coworkers for moving the patient to tests treatments and procedures. Documents assignments completely per department protocol.

• Interacts positively and effectively with patients and guests as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.

• Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving setting/communicating trip delays canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard i.e. peer-to-peer accountability.

• Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff checks patient identification using two-step verification prepares patient for transport identifying IV bags Foley catheters or infusion pumps etc. needing special handling.

• Maintains adequate supply of transport equipment in lobbies and equipment rooms as appropriate. Clears equipment left on floors in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher as appropriate.

• Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals bedpans emesis basins etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room as appropriate.

• Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Disinfects equipment before and after each use allowing sufficient time for the disinfectant to dry thoroughly.

• Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.

• Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs takes damaged equipment out of service and delivers appropriately for repair.

• Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries patient falls and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard through peer-to-peer accountability.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

• Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education completing and updating My Development plan on an on-going basis

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.) preferred

• One year of customer service patient transportation or nursing aid experience preferred

• BLS - Basic Life Support (AHA) within 90 days

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates working knowledge of stretchers wheelchairs mobility of IV pump or IVs and beds as they relate to safety measures

• Demonstrates a working knowledge of isolation infection control and safety procedures. Practices universal precautions at all times when assisting patients

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16-slice CT scan ultrasound and a full on-site stat chemistry lab.