Program Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Oversees and provides direct operational and strategic direction for the West Campus ensuring alignment with overall mission and strategic plan within the provision of faith-focused services.

Accountabilities:

Strategic Program Planning and Service Delivery

• Work closely with existing team to develop opportunities for social programing at the West Campus to serve the community.

• Assists in the development of new business/lease/rental opportunities based out of the West Campus that can both create revenue and serve the surrounding community.

• Collaborate closely with The Salvation Army Officer to assist in growth of existing church.

• Assists with developing opportunities for the development of existing housing units on the West Campus property.

• Manages agency partnerships related to social service program delivery.

• Understands and manages government contracts related to any social services provided at the West Campus.

• Ensures all Programs incorporate the values standards and philosophy of The Salvation Army and CS(C) mission statement(s).

• Develops operational plans for the business social and housing programs as well as Womens Residential Programs.

• Develops implement and evaluates program goals that support the annual CS(C) strategic & operational goals.

• Builds teams that are qualified equipped and engaged in their work as well as work well with other program areas within the organization to create unity and flow of services.

• Initiates maintains and promote positive working relationships/partnerships and communications with community stakeholders government and collaborative agencies; represents TSA at decision-making tables in the program sector(s).

• Monitors and ensures consistency in systems and practices.

• Ensures a spiritual dynamic to all programing and services.

• Part of on call rotation for the Womens Shelter and Transitional Housing including filling in for shifts when coverage cannot be found.

People Management and Human Relations

• Hires orients trains supports evaluates and retains direct reports.

• Ensures programs are fully staffed with qualified staff (employees and volunteers) and that staff have the resources to do their jobs.

• Grows develops and coaches direct reports to meet client needs increase program effectiveness and continuous quality improvement related to programs services.

• Ensures employees are paid accurately and on-time utilizing The Salvation Armys electronic payroll system and following all policies procedures and practices.

• Effectively utilizes supports evaluates and retains volunteers.

• Ensures compliance with all legal and workplace policies and practices.

Financial

• Establishes maintains and adheres to West Campus budget(s) in compliance with policies as well as Finance operating and administrative guidelines.

• Completes documents required by Finance in accordance with policies and Finance procedures i.e. purchase requisitions invoices and other finance documents.

• Coordinates all room booking within West Campus including internal and external bookings insurance requirements collection of fees etc.

• Prepares and received paperwork for various projects processes and contracts.

• Reviews contract(s) in collaboration with Executive Director and Director of Shelter and Housing.

• Demonstrates diligent stewardship of resources.

Health and Safety:

• Identifies and implements effective practices for risk management to ensure workplace safety for program staff minimizing liability and enhancing/upholding the reputation of The Army.

• Ensures that the equipment materials and protective devices are provided and maintained in good condition.

• Ensures compliance with all OHS legislation and workplace health and safety policies procedures and practices.

Administrative

• Assures that all programs services and activities are aligned and comply with the Salvation Army Accreditation Standards.

• Prepares and submits documentation reports and statistics as required to Executive Director management and donors.

• Creates and maintains an up to date-position manual.

• Ensures the establishment and maintenance of Program policies procedures and protocols ensuring compliance with Territorial standards policies best practices and legal requirements; reviews policies procedures and management files annually and as needed.

• Ensures all FRC and Housing Programs are prepared for accreditation audits etc. and that program staff are trained in and compliant with best practices and standards.

• Reports significant risk management occurrences to the Director of Shelter and Housing Services.

• Attends all relevant sector meetings with community stakeholders.

• Attends Leadership Team meetings present opportunities & challenges answers to questions and prepare reports as required.

• Attends and participates in meetings/events/committees (internal and external) as required.

• Attends meetings as requested by the supervisor.

Public Relations and Marketing

• Participates in media opportunities when requested.

• Connects with the community and educate them about the West Campus Programs.

WORKING CONDITIONS:

• This is a full-time position at 40 hours per week.

• Weekly schedule is Monday to Friday 10:00 am to 6:30 pm.

• Working environment is typically in the office. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.

• May be faced with dealing with aggressive and/or disruptive clients.

Education and Experience Qualifications:

Education Qualifications and Certifications:

• Completion of an Undergraduate University Degree in a related field (e.g. BA BBA BSc BSW).

Experience and Skilled Knowledge Requirements

• A minimum of five years of experience in the social service and/or business sector including leadership financial management startup program and social service management experience.

Skills and Capabilities:

• Planning: proficiency in strategic planning program development and evaluation.

• Operational/Service Management: sets clear standards and practices to deliver quality services in accordance with accreditation processes intended program outcomes and resources; monitors and builds an ongoing continuous improvement and learning environment; attention to detail problem solving and analytical skills.

• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Excel TEAMS Word PPT) to prepare/present information.

• Managerial leadership: Leads with effective change management and staff engagement principles in order to promote excellence and strong teams; sound management skills including setting direction managing performance assessing capability; proven ability to establish and maintain productive relationships with community partners.

• Vision and Values exemplifying highly ethical standards of conduct; knowledge understanding and a commitment to equity diversity and inclusion.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.