Quality Management Manager
Quality Management Manager
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$ 75000 - 90000
1 Vacancy
Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
QUALITY MANAGEMENT MANAGER
Address: Division of Developmental Disabilities (DDD)
4000 N. Central Ave - Phoenix AZ 85012
Salary: $75000 - $90000
Grade: 25
Closing Date: June 13 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Quality Management Manager (QM Manager). DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Managing the receipt research documentation and resolution of quality-of-care issues utilizing standardized processes including tracking and trending of quality issues ensuring appropriate corrective actions and process improvement actions; tracking trending and monitoring status of cases ensuring accurate and timely completion and appropriate referrals to local state and federal agencies
Managing oversight responsibilities for the provision of quality health care in compliance with federal state and DD quality management requirements; providing leadership and fulfilling monitoring and oversight responsibilities relating to the integrated programs
Ensuring the delivery of quality care to DDD members through the provision of standardized quality monitoring for all required services and service sites in accordance with required time frames including issuance of deficiencies approving and monitoring of corrective actions plans and the provision of education and technical assistance for providers
Leading the QM team in participation of operational reviews technical assistance and focused studies/reviews ensuring compliance with contractual and policy requirements; monitoring follow-up on written reports corrective action plans notices to cure and sanctions as appropriate; and performing other job related duties
Overseeing the development of reports and analyzing data relating to quality metrics as determined by the Quality Management Staff and Committees such as Central Office Quality Oversight Committee Peer Review Committee Credentialing Committee and as delegated by the Chief Quality Officer
Knowledge of:
Quality management and quality care principles and best practices; applicable laws rules policies procedures contracts Arizona Health Care Cost Containment System (AHCCCS) Centers for Medicare and Medicaid and Department of Health Services (DHS)
Skill in:
Analyzing problems and developing effective plans for corrective action
Assessing reviewing and/or analyzing situations and/or data
Project management to meet goals and deadlines
Continuous improvement and financial accountability
Ability to:
Relate with multi-level of employees and organizational personnel
Write reports and policies for program improvement
Plan and organize complex work and complete reports based on data and documents in an accurate clear and professional manner
Make decisions quickly and appropriately in regard to member health and safety
The ideal candidate for his position will have:
A minimum of five (5) years of quality management experience; experience working with the Intellectual Disability population; Certified Professional in Health Care Quality (CPHQ) or Certified in Health Care Quality and Management (CHCQM) to be obtained in one year.
This position requires that the successful candidate possess and maintain an active license to practice as a Registered Nurse (RN) in the state of Arizona
Arizona Level 1 Clearance Card is required
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Pio Guillen or email
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
