Customer Support Specialist - Czech - Lisbon, Portugal (Fully Remote)
Customer Support Specialist - Czech - Lisbon, Portugal (Fully Remote)
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1 Vacancy
Job Description
Position: Customer Support Specialist
Location: Lisbon Portugal - Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle sensitive and classified information with a focus on confidentiality.
- Meet deadlines while maintaining high efficiency and quality of work under pressure.
- Ensure accuracy and attention to detail understanding that even minor aspects can have significant impact.
- Make decisions and complete tasks independently with minimal supervision.
- Actively solve problems and deliver customer-centric solutions.
- Focus on customer satisfaction.
- Collaborate effectively as a team member contributing to overall success.
- Track and focus on personal and team KPIs maintaining a positive results-driven attitude.
- Flexibly manage workload and adjust to varying order volumes
REQUIREMENTS:
- Native/Fluent level Czech both oral and written as well as fluency in English (at least B2 level).
- Ability to work in a highly sensitive confidential environment.
- Strong time management skills with the ability to work under tight deadlines.
- High attention to detail and accuracy in all tasks.
- Proven ability to make decisions and work autonomously.
- Strong problem-solving skills with a customer-focused approach.
- Enthusiasm for tracking and improving both individual and team performance metrics.
- Familiarity with SAP and back-office operations is an advantage (training can be provided).
BENEFITS:
- Working schedule: rotative shifts Monday-Sunday 7AM-12PM
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential.
Employment Type
Full Time
