Director of Customer Success
Director of Customer Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities
- Develop and execute comprehensive customer success strategies to enhance the overall client experience.
- Ability to review contracts purchase orders service agreements and work with legal to minimize negotiations.
- Lead the Customer Success team to ensure the delivery of high-quality service and solutions to customers.
- Establish metrics to evaluate customer satisfaction and drive improvements based on feedback and data analysis.
- Collaborate closely with sales and marketing teams to align customer success initiatives with company goals.
- Act as a liaison between customers and the engineering team to relay product feedback and enhance product offerings.
- Conduct regular check-ins with clients to assess their needs and ensure they maximize the products use.
- Facilitate training sessions and workshops for customers on the proper use and benefits of the therapy system.
- Identify upsell and cross-sell opportunities within the existing customer base to drive additional revenue.
- Report directly to the executive team regarding customer feedback industry trends and the overall performance of the customer success function.
- Minimum of a Bachelors Degree in Business Healthcare or a related field.
- At least 7 years of professional experience in customer success sales operations or a similar role specifically within the medical device industry.
- Proven track record of effectively leading teams and managing customer relationships to achieve business outcomes.
- Strong analytical skills with the ability to derive insights from data and metrics to inform business decisions.
- Excellent communication and interpersonal skills capable of building rapport with diverse stakeholders.
- Ability to work in a fast-paced dynamic environment while managing multiple priorities simultaneously.
- Experience working with respiratory or critical care medical products is highly desirable.
- Familiarity with sales CRM tools and customer engagement platforms such as NetSuite.
- Strong understanding of current market trends in medical technology and customer success methodologies.
- Competitive annual salary in Dollars $ - United States of America).
- Comprehensive benefits package including health insurance retirement plans and paid time off.
- Opportunities for professional growth and advancement within the company.
- A dynamic work environment focused on innovation and improving patient outcomes.
Employment Type
Full Time
