Senior Manager, Operation- Bihar
Senior Manager, Operation- Bihar
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Job Description
At Indus Action we seek empathetic driven and action-oriented team members who align with our intention of making public welfare unlock happen as a Do-Tank. We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.
Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures transparent organisational policies and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of . We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset professionally and personally.
At Indus Action you are valued beyond your role or title. Instead of an open-door policy we have a no-door policy where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale experimenting and learning with joy along the way then Indus Action is the place for you and we have been looking for you!
Project Description
Indus Action signed an MoU with the Department of Primary Education Government of Bihar in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning technology building capacity building grievance redressal and registration drives on the ground among other things. Indus Action aims to stabilise the online process of the RTE Act 2009 Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation.
In this initiative the organisation will play a key role in policy and process redesign capacity building strengthening grievance redressal mechanisms tech integration for process improvement and facilitating large-scale campaigns at the grassroots level.
As the Senior Manager Operations the candidate will be expected to play role in the project/projects as the Technical Expert which may include the following:
Support in the partnership formulation process with other line departments jointly with the Project Lead
Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary)
Conduct primary and/or secondary research to understand areas like scheme implementation gaps budgets process flows etc. in the welfare delivery by the state
Create policy or scheme-related memos or briefs
Design and implement initiatives to improve the implementation of schemes delivered e.g. RTE Act. 12(1)(c)
Manage day to day operations (designing and conducting campaigns setting processes with government application center management lottery admissions grievance redressal etc.)
Build and maintain strong relationships with Government officials relevant to the RTE 12(1)(c) project.
Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems balancing multiple stakeholders shifting priorities and limited resources with strategic clarity and resilience.
Knowledge and Technical Skills
Stakeholder Management
Has led and managed a team of 2 people through a project for 2 years
Partnered with the government and built relations across levels (DM SPD and Secretary) to drive large-scale projects for 2 years.
Project Management
Has managed and delivered projects end-to-end for at least 2 years
Is well-versed with principles of designing thinking planning execution budget management quality control monitoring and evaluation.
Data & Technology
Is capable of understanding technology (product not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother
Has strong analytical skills to create strategies and analyse data.
Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications.
Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones.
Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects.
Determine and define clear deliverables roles and responsibilities for team members required for specific projects or initiatives.
Research and Analysis
Has worked on at least 1 project involving fieldwork/primary research (preferred)
Has experience with secondary research and data analysis
Has strong report-writing skills
Requirements
The applicant must hold a Master s degree in Social Sciences with 3 to 6 years of relevant work experience ideally in the social sector.
A strong local understanding (reading writing and speaking) of language (Hindi) culture and terrain is preferred
Core Competencies
Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action.
Entrepreneurial Energy: Take ownership of time and resources to deliver solutions.
Dealing with Ambiguity : Demonstrate grace under pressure and adapt through progressive elaboration.
Growth Mindset : View every experience as an opportunity for growth.
Collaboration : Build productive partnerships with both internal and external stakeholders.
Benefits
The compensation will be based on Indus Action s compensation benchmarking rubric. The compensation range will depend on the qualifications experience and fit for the role.
Other benefits include Health Insurance for the family Professional Development Allowance Travel Allowance and EPF.
Indus Action doesn t provide laptops to employees; however it bears certain maintenance costs up to INR 12000 per annum.
Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 1+ year Has worked with government departments at a state-level for at least 2 years Project Management Has managed and delivered projects end-to-end for at least 2+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyze data Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis
Education
Master's/ Diploma in public policy
Employment Type
Full Time
Company Industry
Civic and Social Organizations / Non-profit Organizations / Community Services
