Desktop Support Engineer L2 TH
Desktop Support Engineer L2 TH
Posted on :
03-06-2025
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1 Vacancy
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Job Description
Excis Compliance is a trusted IT solutions provider specializing in end-user support and managed services for global enterprises. We pride ourselves on delivering responsive high-quality technical support to ensure seamless business operations for our clients.
We are currently seeking a Desktop Support Engineer to provide onsite technical support at our client s prestigious corporate office in Singapore. Our client is a world-renowned leader in the beauty and cosmetics industry known for innovation and excellence. This is an exciting opportunity to work in a dynamic fast-paced environment alongside top-tier professionals.
Role Introduction
As a Desktop Support Engineer (L2) you will be the frontline IT expert ensuring smooth end-user computing for employees and VIPs. Your role will include troubleshooting hardware/software issues managing device deployments and delivering exceptional customer service.
Key Responsibilities:
- Provide onsite and remote support for Windows M365 and mobile devices.
- Prioritize and resolve VIP technical issues within SLAs.
- Set up configure and troubleshoot laptops desktops and peripherals.
- Document solutions and create user guides to improve self-service.
- Collaborate with global IT teams to escalate and resolve complex issues.
Requirements
Technical Skills:
- 3 years in desktop/EUC support (corporate environment).
- Strong knowledge of Windows OS Microsoft 365 and Intune (MDM).
- Experience with ITSM tools (e.g. ServiceNow Jira) and basic networking.
Soft Skills:
- Excellent communication (English local languages).
- Proactive problem-solver with a customer-first mindset.
- Ability to work independently and manage multiple priorities.
Education & Certifications:
- Diploma/Degree in IT or related field.
- Relevant certifications (e.g. Microsoft Modern Desktop ITIL) are a plus.
Benefits
- Competitive salary with performance incentives.
- Stable long-term engagement.
- Modern workplace Supportive team and structured processes.
- Work-life balance Standard office hours (Mon-Fri).
How to Apply
Excited to take on this challenge Submit your resume!
#ITSupport #DesktopEngineer #EUCJobs #SingaporeTech #Microsoft365
Employment Type
Full Time
Key Skills
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