American Girl Personal Shopper (Seasonal)

The Opportunity: The Personal Shopper is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Department Manager. This position is responsible for giving customers the highest level of personalized service through client development.  The individual we seek has high energy and a positive attitude is highly organized efficient flexible team-oriented and strives to create a positive experience for the client and their family.

What Your Impact Will Be: 

• Provide personalized premium customer service through active listening anticipating needs offering suggestions/knowledge regarding product dining and store experiences overcoming objections and closing the sale and responding to special requests. 
• Build a client base and foster client relationships by optimizing selling opportunities.
• Maintain regular communication with clients via phone and written correspondence including scheduling appointments on a regular basis.
• Maintain client information in an organized manner.
• Meet or exceeds personal and department sales goals.
• Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
• Assists with training new employees to the department.

Qualifications :

What Were Looking For:

• High school degree or equivalent preferred.
• 2-3 years of work experience specifically sales and client development preferred.
• Experience working with a broad and diverse work force and customer base including children preferred.
• Must have strong organizational and communication skills (both verbal and written). 
• Must have computer skills including familiarity with Microsoft Office applications (Word Excel and Outlook).
• Must be available to work evening weekend and holiday shifts.

Hourly:
The base hourly rate for this position is between $ 21 and $ 26.25.
**This range is indicative of projected hiring range however base hourly rate will be determined based on a candidates work location skills and experience. **

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel Inc. (NASDAQ:MAT ) a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights