Data Entry Customer Service
Data Entry Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Data Entry Customer Service Representative will be responsible for accurately entering and maintaining customer data in our database while providing high-quality support and assistance to clients. This role requires strong attention to detail excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate will help ensure data integrity and contribute to an exceptional customer experience.
Responsibilities
Accurately input customer information (names addresses order details payment data) into the companys database system
Verify and correct data discrepancies to maintain up-to-date records
Respond promptly to customer inquiries via phone email or online chat providing clear and courteous assistance
Resolve basic account issues such as order status billing questions and address updates
Collaborate with other departments (e.g. sales billing and technical support) to escalate and resolve complex customer concerns
Produce routine reports on data accuracy and customer service metrics
Maintain confidentiality of customer information and adhere to data protection regulations
Identify process improvements to streamline data entry workflows and enhance customer satisfaction
Qualifications :
Qualifications
High school diploma or equivalent required; Associates degree or coursework in Business Administration Information Technology or related field preferred
Proven experience (12 years) in data entry customer service or administrative support roles
Exceptional typing speed (minimum 50 WPM) with high accuracy
Strong computer skills including proficiency in Microsoft Office (Excel Word) and familiarity with CRM/database software
Excellent verbal and written communication skills in English; bilingual skills (Spanish/English) are a plus
Detail-oriented mindset with the ability to maintain focus during repetitive tasks
Ability to problem-solve and escalate issues appropriately when needed
Strong organizational skills and ability to manage time effectively
Professional patient and customer-focused demeanor
Additional Information :
Benefits
Competitive Salary: $40000$53000 annually based on experience and performance
Health & Wellness: Medical dental and vision insurance options starting on day one
Professional Development: Training programs workshops and tuition reimbursement for continued growth
Career Advancement: Clear growth path within the company with opportunities for promotion and cross-functional moves
Work Environment: Collaborative and inclusive culture with team-building events and regular feedback sessions
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
