Manager, Relationship, ACB
Manager, Relationship, ACB
Posted on :
03-06-2025
Employer Active
1 Vacancy
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Job Description
- To effectively resolve customer complaints and complex queries.
- Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications :
- BSc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- 1-3years experience in Operations Channel Call Centre Helpdesk -Service Support Project Implementation and management.
- Understanding of Stanbic IBTCs products and services.
- Mandarin speaking.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Remote Work :
No
Employment Type
Full Time
Key Skills
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