- Hires trains motivates evaluates and manages employees to ensure proper staffing levels and that employees receive adequate guidance training and resources to accomplish established department objectives.
- Understands department objectives standards guidelines and budget to achieve effective supervision of department.
- Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
- Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
- Responsible for scheduling transportation of for cause drug/alcohol testing as needed.
- Provides support to other departments to ensure that proper procedures for Games Slots Cashiers drops etc. are implemented and maintained.
- Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
- Ensures that all company and departmental procedures are followed; assists various local state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
- Maintains current information on local criminal activity etc. to ensure the protection of company assets guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.
- Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations thefts team member or guest issues etc.
- Acts as the On-Scene Leader that reports to the Security Manager for any life safety emergency (such as fire flood bomb threat evacuation man-overboard etc.) on the vessel to ensure safety of casino guests employees and property.
- Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra; may conduct investigations where required.
- Prepare complete and review reports to ensure that management is kept abreast of security related incidents.
Qualifications :
- Minimum of three (3) years experience in security law enforcement or military.
- At least one (1) year experience in supervision.
Basic knowledge of Indiana civil and criminal laws and Indiana Gaming Commission regulations
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time