Customer Experience Rep II

YOU ARE more than just a title YOU ARE

• A Mover & Shaker You are the first line agent to our clients and are able to determine and manage their needs with ease using your communication and order management skills and knowledge of systems products and processes
• A Critical Thinker  You resolve issues that may prevent customers from receiving their orders when specified in a timely accurate and professional manner.
• A Relationship Builder  Consistently impressing your customers with accurate work caring personalized service that can dramatically increase their loyalty to our Allergan Aesthetics brand of products

YOU WILL:

• Handle a high volume of calls or emails (75-100) per day including but not limited to: Placing new product orders via phone fax or email; Providing updates on existing orders pricing product info and material numbers and delivery tracking details; Researching product serial/lot/catalog numbers; Processing high volume product returns and credit for returned goods; Confirming physician training certifications or compliance attestations; Documenting order escalations and complaints
• Maintain customer confidentiality and proprietary corporate information for example salary structure personal performance reviews customer information contract details products specifications etc.
• Partner with our Sales Representatives and clients to provide a first-in-class Raise the Bar service experience within specified performance metrics and KPIs in line with department and business goals
• Provide our customers with a white glove seamless experience using multiple business systems and knowledge resources to meet their needs and resolve any issues with a high degree of quality accuracy and professionalism

Qualifications :

YOU BRING:

• At least one (1-2) years of customer service experience
• Customer centricity
• Strong Communication Skills both Written & Oral
• An all for one teamwork mentality
• Experience working with MS Office. SAP or ERP order management systems preferred
• The ability to multi-task and provide a high attention to the details
• A drive for continuous learning & development
• Medical Device or Pharmaceutical experience preferred.
• High School Diploma

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No