Support Analyst
Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a proactive and customer-focused Remote Support Analyst to join our team. In this role you will be the first point of contact for resolving technical issues providing guidance and ensuring a smooth user experience across various systems and platforms. The ideal candidate is a strong communicator with a passion for problem-solving and a commitment to delivering excellent support remotely.
Key Responsibilities:
Respond to support requests via email chat or ticketing systems in a timely and professional manner
Troubleshoot and resolve hardware software and system-related issues
Document solutions and maintain clear records of support interactions
Escalate complex problems to appropriate internal teams and follow up on resolution
Contribute to the improvement of support documentation and knowledge base articles
Monitor system performance and assist with basic system administration tasks when needed
Qualifications:
Associate or Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience)
1-2 years of experience in a help desk or IT support role
Strong knowledge of Windows/macOS environments remote support tools and basic networking
Familiarity with ticketing systems (e.g. Zendesk ServiceNow Jira)
Excellent communication interpersonal and time-management skills
Ability to work independently in a remote environment-
Employment Type
Full Time
