Client Program Manager II
Client Program Manager II
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Program Manager IIWhat does a successful Client Program Manager do at Fiserv
As a Client Program Manager you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
Specifically you will be responsible for:
- Involved in all project intake and client prioritization
- Understanding the business objectives and measures of success
- Lead the compilation of project requirements and integrated project plan
- Liaison between client and Fiserv teams support client initiatives and
- Manage and oversee client portfolio of projects to ensure successful delivery
- Partner closely with product and technology to support cross-client initiatives as the platform changes.
You are a key leader who will lead initiatives to support our client needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients. In addition you will proficiently execute against key business success metrics including financial targets and client experience metrics.
What you will do:
- Develop strong client relationships and identify opportunities to better support their business objectives
- Ensure alignment with key organizational partners including executive leadership sales marketing operations finance legal and others to ensure aligned business success
- Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
- Map out and execute strategies that will enable scaled adoption of products across key customers
- Identify improvement opportunities to gain efficiencies of project methodologies deliverables reporting and training to mature capabilities in service and delivery
- Actively lead the development of strategies and programs for large strategically important regional and global clients
- Understands client business requirements desired business outcomes and implements solutions. Provides consultation on product best practices and insights into product product expertise on usage and functions
- Leads the compilation of project requirementsand manages client projects and provides project consultation in partnership with the client
What you will need to have:
- Bachelors degree in business operations or a related field required
- 9 years of experience in business and IT program and project management
- 7 years of experience in the Financial Services Industry preferred
- Shown success in effectively driving delivery
- Working understanding of business financial practices and accounting
- Strong experience in data-driven management metrics and reporting
- Excellent ability to lead and motivate teams of 10
What would be great to have:
- Operational consulting experience is valuable.
- Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs. Strong problem-solving skills and ability to build consensus.
- Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels.
- Solid thought leadership and the ability to influence others through collaborative efforts. An ability to quickly establish credibility and rapport with a broad set of constituencies.
- Strong results orientation with demonstrated track record of success to effectively complete tactical activities. A high degree of adaptability and flexibility to excel in a dynamic fast-paced environment.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
