Senior Analyst, Global Returns & Incidents Team (Supplier Experience)
Senior Analyst, Global Returns & Incidents Team (Supplier Experience)
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Job Description
Must be ONSITE in Boston MA (Monday - Thursday)
At this time Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: F1-OPT STEM OPT EAD H-1B H-1B1 E-3 O-1 J-1 or TN.
The Global Returns & Incidents Supplier Experience team is focused on improving the Wayfair customer and supplier experience while simultaneously reducing post order cost exposure in the form of incident & return management and prevention. We are experts in incident and return data. We execute on a number of centralized operational strategies in the areas of policies processes new programs and supplier engagement.
Global Returns & Incidents Team is part of the broader Supply Chain Operations organization. Our mission is to create fair easy and predictable policies for our suppliers that incentivize reductions in post order issues for customers. In doing so we design execute and measure policies and experiences in the post-order space to ensure we are continuously improving. Our overall mission: Reduce post-order issues for Wayfair customers while maximizing supplier happiness.
What Youll Do:
We are looking for analytical action-oriented and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence supplier engagement and ultimately improve the customer experience. Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards.
- Create analytics reporting to generate actionable insights to reduce returns and incidents
- Stand up KPIs to track progress on initiatives and summarize overtime macro trends in business performance
- Manage and partner across multiple stakeholder groups such as supplier account managers storefront designers operations experts and finance teams
- Collaborate with Product teams to design and implement supplier reporting in self-service tooling
- Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
- Problem solve situations; requiring use of data collection and analysis
What Youll Need:
- Masters degree in a quantitative field - Degree in Engineering Supply Chain Mathematics Economics or other concentrations with heavy quantitative focus strongly preferred
- Expert knowledge of Microsoft Excel/Google Sheets SQL/GBQ and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Team-first attitude with enthusiasm for cross-functional collaboration
- Passion for process optimization and transformation - Experience with complex operational process and performance improvement projects
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
An Important Note about Wayfairs In-Office Policy:
All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
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Required Experience:
Exec
Employment Type
Full Time
