Resident Services Coordinator

Are you a customer service aficionado Are you looking for a company where you can learn and grow

Were CCMC a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity Respect Service and Community.

About the Community:

Everything comes together effortlessly here after the culmination of a long-held dream by the community developer and his team. Set in a spectacular location much care has been given to preserve the natural desert environment. The developer has incorporated much open space parks and trail systems that allow residents to truly enjoy their surroundings. This is a highly sought-after master-planned community in the nation.

The Resident Services Coordinator provides office assistance membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers visitors and residents are greeted in a friendly and informative manner.

What youll accomplish:

• Greeting and assisting guests answering phones and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the associations website and calendar
• Receiving preparing and delivering mail packages and dry cleaning
• Performing other administrative duties as needed

What were looking for:

• Customer service experience knowledge of homeowner association operations preferred
• Excellent telephone manner with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook Word and Excel
• Must have a valid drivers license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary but generally they may include:
Mobility: Ability to walk the grounds long distances in various weather conditions.
Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
Manual Dexterity: Skills in using technology including computers and mobile devices.
Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email so we can review next steps together.

What we offer:

• Expected salary range is $20 - $21 per hour depending on experience.
• Comprehensive benefits package including medical dental vision and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation holiday and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and Educational Assistance
• Perhaps most importantly a service-oriented team who is dedicated to your success!